Customer Service - Bilingual Financial Services Analyst Jobs in USA, OH, Grandview Heights | Rose International Job

Description:

• Looking for 2 bilingual customer service representative candidates for Life New Business Phone Support team
• Must have strong customer service skills and ability to build relationships with agents
• Full-time candidates are needed
• The candidate needs to be available to work between the hours of 11:30 am - 8:00 pm Monday through Thursday and 9:30 am - 6:00 pm Friday
• No weekends
• Columbus area talent searches due to hybrid requirement for the role/department
• Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer
• You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreementsEducation required:
• High school studies requiredEducation preferred:
• Undergraduate studies
• Participation in technical coursework such as LOMA, CLU, ChFC desirable

Key Responsibilities:

• Processes business requests according to government regulations, contract provisions and internal procedures and controls
• Adheres to high standards of professional conduct consistent with the delivery of excellent customer service
• Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses
• Maintains current knowledge of contract and product provisions, administration of Client products, processing systems and related federal and state regulations
• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles
• Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units
• Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.