Job Description
Portfolio Maintenance Coordinator
SPOKANE NEIGHBORHOOD ACTION PARTNERS - 3.9
Spokane, WA Job Details Full-time $25.03 - $39.38 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off 403(b) Qualifications Facilities maintenance regulatory compliance Residential building maintenance experience Full Job Description SNAP is seeking a qualified individual for a Portfolio Maintenance Coordinator to work in SNAP's Housing Services Core. This position is full-time (40 hrs), regular, and open to all qualified individuals. OPEN UNTIL FILLED
Starting salary for this position is $25.03-$28.02 per hour DOE Full range is $25.03-$39.38 per hour Benefits include medical, dental, life, LTD, PTO and 403(b) Location:
Traveling From Property to Property (As needed) Position Summary:
Manages day-to-day maintenance operations of a 354-unit affordable housing portfolio. Specific focus on activities relating to property unit inspection (NSPIRE), delinquent work order completion, and capital repairs of less than $25,000. Ensures compliance with SNAP procedures and applicable regulations, including, but not limited to, HUD regulations, including Housing Quality Standards, Washington State Landlord-Tenant Law, to ensure that SNAP's interests are protected. Promotes community concept among SNAP properties, providing a clean, safe, friendly, and comfortable place for people to live Principal Duties and Responsibilities:
1. Provides supervision of positions such as, but not limited to, maintenance technicians and porters to ensure the maintenance operations of the portfolio are completed on a day-to-day basis. 2. Assigns work, establishes priorities and ensures work orders are updated appropriately. Ensure that staff utilize the software tools available to them. 3. Oversee maintenance budget and cost control while maintaining a high standard of workmanship across the entire portfolio. Review and approve purchase orders for maintenance-related work. 4. Selects, trains, supports, supervises, and evaluates assigned staff. Ensure team members receive job-related orientation and ongoing maintenance training. 5. Oversee all third-party maintenance inspections, to include initial coordination, pre-inspections, final inspection, and any required remediation & reporting. 6. Establishes clear expectations for performance, supports employee development, and holds employees accountable for their work performance, processes, and results. 7. Primary point of contact to assist with troubleshooting mechanical, electrical, HVAC, plumbing, or building systems, before vendors are called. 8. Work with outside contractors for specialized repairs or projects. 9. Establish and enforce a portfolio-wide preventative maintenance plan & schedule using the digital tools available. 10. Support capital improvement planning by identifying assets again and needed upgrades. 11. Fosters a positive and productive working environment characterized by open communication, expectations of excellence, and adaptability to change. 12. Conducts regular site visits and quality control inspections in compliance with HQS and/or other standards. 13. Maintains files, reports, and statistical data, ensuring accuracy and timeliness of information. 14. Must be available for emergency "on call" status. 15. Completes assigned projects and performs other duties as assigned or as the situation dictates, including providing on-site support to complete backlogged work orders and delinquent unit turns. 16. Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity. 17. Within the context of the stated principal job duties, serves as an ambassador of SNAP's mission and values. 18. Provides excellent customer service at all times, as well as helps to grow the customer service culture within the agency. Requirements:
Education and Experience Required:
A bachelor's degree and 2 years of experience in property maintenance-related positions, or some combination of education and experience in property maintenance-related positions totaling 5 years. Preferred:
A bachelor's degree and 5 years of experience in property maintenance-related positions or some combination of education and experience totaling 7 years. Affordable Housing (HUD, HOME, LIHTC, USDA-RD) experience is a strong plus. Knowledge, Skills, and Abilities Technical building systems knowledge, including HVAC, electrical, plumbing, mechanical systems, carpentry, and appliance repair. Safety and compliance expertise, such as OSHA standards, lockout/tagout, hazardous materials handling, and building/fire code awareness. Leadership and team‑management skills, including training staff, delegating tasks, communication, evaluating staff, and customer service. Ability to work with diverse populations. Ability to work within challenging living environments - poor housekeeping, hoarding etc. Administrative and organizational skills like work order management, preventive maintenance planning, documentation, inventory control, and vendor coordination. Problem‑solving and technology proficiency, including troubleshooting complex issues, reading blueprints, and using CMMS or maintenance software. Proficiency with Microsoft Office Suite of tools including Word and Outlook. Proficient at using databases for information management. ResMan experience is preferred by not required. Training and Certifications Certified Manager of Maintenance Preferred or the ability to obtain it within 60 days of hire. Fair Housing Essentials & Specialist Training or the ability to obtain it within 30 days of hire. Valid driver's license, satisfactory driving record, insurance, and personal vehicle for Agency business (mileage reimbursed) Work Environment/Physical Activities:
This is a full-time administrative in-office position with a 40-hour workweek, Monday through Friday, 7:00 a.m. to 3:30 p.m., with 20% travel time, and most of your time spent working at different locations. The position reports directly to the Housing Operation & Development Manager. The statements herein describe the scope of the responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different areas to cover absences or relief to equalize peak work periods or balance the workload.
