RETENTION MANAGER

RETENTION MANAGER

CountryWide Companies Irvine, CA Job Details Full-time $100,000 - $200,000 a year 3 hours ago Qualifications Customer communication Financial sales Stress management Financial analysis Financial product expertise Patience Financial acumen

Full Job Description Join Our Rapidly Expanding Team:

Retention Manager Are you a master of negotiation, building instant rapport and making customers feel comfortable with their decision? Do you have the unique ability to turn a "no" into a "yes"?Uncertainty into certainty? We are a growing & expanding personal lending firm with alternative debt consolidation products experiencing a major surge in demand. We are seeking a highly skilled, persuasive Retention Manager to act as a crucial "second voice" for our organization. In this role, you will be the final line of defense, connecting with clients who are considering cancellation. You won't just be saving files; you will be helping clients realize the long-term value of their financial commitment and steering them back toward success. Why This Role? This is a performance-driven position designed for a seasoned professional who wants to be rewarded for their expertise. You will have a clear path to leadership as our company continues its rapid expansion.

Competitive Compensation Structure:

This role features a base salary complemented by a lucrative override structure. You are directly compensated for every deal you successfully save, aligning your personal success with the company's bottom line.

High-Impact Responsibility:

You are the pivotal point of contact for our most delicate client situations. Your ability to alleviate concerns, rebuild trust, and provide clarity will have a massive impact on our growth.

Leadership Opportunity:

As a rapidly growing firm, we are looking for someone to eventually step into a leadership capacity. We want you to help us build out our retention processes, mentor junior staff, and scale our operations.

Dynamic, Supportive Culture:

You will be working directly with leadership in a small, agile environment where your voice is heard and your contributions are immediately visible.

Your Role Expert Client Consultation:

Proactively reach out to clients signaling intent to cancel. Use your experience to identify underlying objections and address them with empathy, authority, and financial expertise.

Negotiation & Problem-Solving:

Pivot the conversation from frustration to solutions. You will be expected to effectively communicate the long-term benefits of our services and tailor responses that resolve the client's specific pain points.

Performance Optimization:

Track and analyze your "save" rates to continually refine your pitch and strategy.

Process Development:

Work closely with the executive team to identify trends in cancellation requests and help iterate on our service offerings to reduce churn company-wide.

What We're Looking For Experience:

You bring 3-5 years of proven experience in high-stakes sales. Candidates with a background specifically in Debt Resolution or Personal Lending Sales will be prioritized for your deep understanding of financial services and client concerns.

Conflict Resolution Skills:

You remain calm under pressure and have a natural, professional tone that disarms tension and fosters trust.

Financial Literacy:

You can quickly analyze a client's financial picture and explain complex debt-related concepts in simple, accessible terms.

Goal-Oriented Mindset:

You are highly motivated by performance-based metrics and are constantly seeking ways to increase your conversion rate. Ready to lead our retention strategy and grow with us? If you are a high-level communicator who thrives on solving problems and retaining customers, we want to talk to you. Please send your resume and a brief overview of your most successful "save" experience to . In your experience, what is the most important element of rebuilding trust with a client who is ready to walk away?

Pay:

$100,000.00 - $200,000.00 per year

Work Location:

In person