Mortgage Loan Servicing Manager

Mortgage Loan Servicing Manager Total Quality Consulting - 2.3 Oxnard, CA Job Details Full-time $38.20 - $47.75 an hour 3 days ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Employee onboarding Escrow Teamwork Financial data reconciliation Management Operations management 5 years Regulatory compliance Compliance audits & assessments Process improvement Training material drafting Improving operational efficiency Mortgage industry High school diploma or GED Team development Analysis skills Supervising experience Anti-Money Laundering (AML) compliance (compliance procedures implemented) Staff training Mentoring Mortgage servicing Recruiting Loan servicing FNMA Senior level Cross-functional collaboration Onboarding process management Leadership Communication skills Banking Tax experience Regulatory compliance management Cross-functional communication Internal audits Staff development Full Job Description Why This Role Matters We are seeking a highly skilled Mortgage Servicing professional to support escrow and investor servicing functions within a smaller, collaborative credit union environment. This role requires strong hands-on expertise across escrow, insurance, tax administration, investor servicing, and year-end reporting, along with a solid understanding of the regulatory and compliance requirements that impact mortgage servicing. Because of our size, this position blends technical execution, operational oversight, and compliance awareness . Based on experience, this role may be filled at the Senior Analyst or Manager level , with leadership responsibilities aligned to demonstrated experience. What You'll Do Mortgage Servicing Operations Administer and oversee escrow accounts, including tax payments and insurance coverage. Manage insurance exceptions, force-placed insurance, and loss draft claim disbursements. Prepare and review payoff statements; respond to escrow, investor, and title company requests. Support investor and participation servicing, including reconciliations and wire activity. Perform or review servicing-related reconciliations and research and resolve exceptions. Support year-end servicing processes, including IRS Form 1098 reporting. Assist with audits, examinations, and compliance reviews related to mortgage servicing. Oversight, Collaboration & Process Improvement Provide day-to-day operational oversight of assigned servicing functions, ensuring accuracy, timeliness, and adherence to internal policies, investor requirements, and regulatory standards. Partner with Accounting/Finance, Lending, Compliance, Risk, Human Resources, and Learning & Development to ensure effective coordination, training alignment, and resolution of servicing matters. Participate in projects related to process improvements, system enhancements, investor changes, and regulatory updates. Serve as a knowledgeable resource during audits, exams, and internal reviews. Ensure compliance with applicable federal and state regulations, including NCUA, CFPB, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements. Leadership & Mentorship (Manager Level - Based on Experience) Provide guidance, technical support, and informal leadership to mortgage servicing staff. Contribute to training materials, documentation, and knowledge sharing to promote consistent servicing practices. Collaborate with Human Resources and Learning & Development to recruit, onboard, train, coach, and evaluate servicing staff. Foster a strong service culture focused on accuracy, compliance, professional growth, and member experience. Requirements What You'll Bring Required Knowledge, Skills & Abilities Minimum 5 years of mortgage servicing experience , with strong hands-on exposure to escrow, insurance, tax administration, and investor or participation servicing. Hands-on experience with year-end servicing processes , including IRS Form 1098 reporting. Solid understanding of mortgage servicing regulations and compliance expectations. Experience with Fannie Mae and Freddie Mac servicing or loan participations preferred. Experience with FICS, Cotality, Mortgage Servicer, and SWBC preferred. Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. Effective communication skills and the ability to work collaboratively in a team-oriented environment. Previous leadership or supervisory experience preferred, but not required for Senior Analyst placement. Knowledge of, or ability to learn, credit union products, services, and applicable state and federal regulations. Knowledge of

BSA/AML/OFAC

requirements as they apply to this role; must complete required training and ensure regulatory adherence. Strong member service skills, including the ability to handle complex or sensitive situations with professionalism and empathy. Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high standard of quality. Ability to work consistently on scheduled days and times. Education & Experience High school diploma or GED required. 5-8 years of mortgage lending and/or servicing experience required. Work Environment & Schedule Full-time (40 hours per week), with occasional flexibility as needed Minimal travel (up to 5%) for training or conferences In person, office-based collaboration depending on business needs #IND2

Pay:

$38.20 - $47.75 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Experience:

Mortgage Servicing :

5 years (Required) Hands-on Year-end servicing

Processes:

5 years (Required) Fannie Mae and Freddie Mac servicing or loan participations : 5 years (Required)

FICS, Cotality, Mortgage Servicer, and SWBC:

5 years (Preferred)

Work Location:

In person