Mortgage Servicing Manager

Position Summary:

The Mortgage Servicing Manager is responsible for overseeing the daily operations of the mortgage servicing department within a financial institution. This role ensures efficient loan servicing processes, regulatory compliance, high-quality customer service, and effective team leadership. The ideal candidate will bring strong operational expertise, a deep understanding of mortgage servicing practices, and the ability to manage and develop a high-performing team.

Key Responsibilities:

Manage and oversee all aspects of mortgage loan servicing, including payment processing, escrow administration, investor reporting, and customer inquiries. Ensure compliance with federal, state, and investor regulations, including applicable servicing guidelines and consumer protection laws. Monitor department performance metrics, identify areas for improvement, and implement process enhancements to increase efficiency and accuracy. Lead, coach, and develop a team of servicing professionals, including performance management, training, and staffing. Collaborate with internal departments such as loan origination, compliance, risk, and finance to ensure seamless operations. Handle escalated customer issues and ensure timely, professional resolution. Oversee quality control procedures and audits to maintain servicing standards and minimize risk. Prepare and present reports on servicing performance, delinquency trends, and operational metrics to senior management. Stay current on industry trends, regulatory changes, and best practices in mortgage servicing.

Qualifications:

Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience). Minimum of 5 years of experience in mortgage servicing or a closely related role, with demonstrated leadership responsibilities. Strong knowledge of mortgage servicing operations, escrow management, default servicing, and regulatory requirements. Proven leadership and team management skills with the ability to motivate and develop staff. Excellent analytical, organizational, and problem-solving abilities. Strong communication skills, both written and verbal. Experience with mortgage servicing systems and related technology platforms.

Preferred Qualifications:

Experience working within a financial institution such as a bank or credit union. Familiarity with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA). Professional certifications related to mortgage banking or servicing.

Work Environment:

Office-based or hybrid environment, depending on organizational policy. May require extended hours during peak periods or audits.

Compensation & Benefits:

Competitive salary based on experience Health, dental, and vision insurance Retirement plan with employer contribution Paid time off and holidays Professional development opportunities Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.