Investigator Collector I/II (Revenue Management) - Department of Finance

The Finance Department is currently seeking to fill multiple full-time Investigator Collector I/II vacancies in the Revenue Management Division. If you are interested in this position, please apply (see instructions below)! The mission of the Finance Department is to manage, protect, and report on City of San José financial resources to enhance the City's financial condition for residents, businesses, and investors. The Finance Department has five core divisions: Accounting Administration Debt & Treasury Management Purchasing & Risk Management Revenue Management The Finance Department works in partnership with the departments of Human Resources, Information Technology, and Public Works as the City's Strategic Support City Service Area to effectively develop, manage, and safeguard City fiscal, physical, technological, and human resources to enable and enhance the delivery of City services and projects. The Finance Department has a $27.4 million operating budget and 128 budgeted full-time equivalent (FTE) positions. The Finance Department is seeking to fill multiple Investigator Collector I/II positions. The Revenue Management Division manages billing and collections diligently, focusing on reducing delinquencies and boosting revenue compliance to optimize the City's financial health. There are three work units within the Revenue Management Division with Investigator Collectors to provide services supporting each work unit's functions.

About the work units:

Accounts Receivable:

Provides city-wide services and technical expertise related to citywide receivables.

Business Tax:

Provides city-wide services and technical expertise related to business tax, regulatory permit applications.

Utility Billing:

Provides billing for utility services including San José Municipal Water,garbage removal, recycling, yard waste removal, and sanitary and storm sewer services.

TYPICAL CLASS ESSENTIAL DUTIES

(These duties and are a representative sample; position assignments may vary depending on the business needs of the department.) Duties may include, but are not limited to, the following: Collect revenues such as service charges, taxes, and miscellaneous fees. Collect and reviews delinquent tax returns by collecting taxes, explaining the legal obligations related to tax payments, assisting debtors in establishing payment plans. Conduct field investigations at businesses and residences of unpaid and delinquent City taxes, fees and other City accounts receivable to enforce municipal codes. Provide customer service via e-mail, phone, or in-person regarding collections, customer inquiries, refunds, adjustments, and cancellations to resolve customer issues. Prepare and present delinquent invoice cases in Small Claims Court on behalf of the City. Perform audits of financial and operational records of debtors. Interpret City policies and procedures, including City Ordinances and other various City codes. Assist in strategy formulation for automation, customization of reports, and interface with other systems. Conduct research and analysis by analyzing workflow studies, revising forms, filing systems and individual work procedures. Administer liens on delinquent property owners when applicable, which includes preparation of reports and memorandums for presentation to City Council and Appeals Hearing Board. Summarize financial data from departmental contracts and monitor the contractual obligations and conditions. Survey commercial mixed-use, annexed, and bare land parcels (classifying the nature of the parcel and identifying any water meters serving the parcel) to ensure accurate billing. Organize and participate in public outreach programs to the community. Perform other duties of a similar nature or level. If hired as an Investigator II, the incumbent will perform similar duties but with more independence, handling debt collection assignments of considerable complexity and serving as a lead to incumbent in the Investigator Collector I classification. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience Investigator Collector I Two (2) years of undergraduate course work from an accredited college or university (equivalent to 60 semester units or 90 quarter units) and two (2) years of experience dealing with the public in enforcement, inspection, investigation, or customer service. Investigator Collector II Any combination of training and experience equivalent to two (2) years of undergraduate coursework from an accredited college or university, two (2) years of experience comparable to that of an Investigator Collector and holds a Certification as a Revenue Collection Officer (CRO). Required Licensing (such as driver's license, certifications, etc.) Valid California Driver's License (Incumbents may be required to use their personal vehicles in performing the job duties.) The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise

• Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills
• Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills
• Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Customer Service
• Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner. Decision Making
• Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Problem Solving
• Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Social Awareness
• Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. You must answer all questions to be considered, or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Rebecca Hannagan at HR_Finance@sanjoseca.gov .