Director of Revenue Cycle Optimization & Innovation

Location Detail:

9 Farm Springs Rd Farmington (10566) Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning 500 locations across 185 towns and cities, our comprehensive care-delivery system is built to serve every community, every day. From world-class hospitals—including two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, and three community hospitals—to an expansive network of behavioral health services, multispecialty physician groups, urgent and virtual care, surgery centers, home care, senior care, rehabilitation, and mobile neighborhood health programs, Hartford HealthCare is there when and where it matters most. We touch the lives of nearly 28,000 people every single day, delivering unparalleled care through our unique Institute Model—bringing together leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a unified, high standard of care at the most affordable cost.

Position Summary:

The Director of Revenue Cycle Optimization & Innovation will identify, organize and lead strategic initiatives to maximize revenue capture, streamline processes, drive efficiencies, and enhance financial performance across the revenue cycle. The Director will oversee the critical areas of Revenue Cycle Automation, System Optimization and Continuous Performance Improvement. Working closely with the system level leaders for innovation, the Director will have accountability for innovation and artificial intelligence initiatives that pertain to the revenue cycle team.

Key Accountabilities:

Develop and execute a comprehensive revenue cycle optimization and continuous improvement strategy incorporating solutions across all revenue cycle functions that are aligned with organizational goals and leverage automation technologies and system optimization initiatives Act as an influencer by proactively leading and being a knowledge base for the latest industry insights, performance benchmarks, and innovation trends Collaborate with IT and operational teams to implement automated systems for billing, coding, claims processing, and revenue capture Evaluate and recommend automation tools and platforms that align with organizational goals and regulatory requirements Lead the identification, capture, and management of all automation opportunities through the discovery, proof of concept, and implementation stages Establish a framework for continuous improvement within the revenue cycle, focusing on key performance indicators (KPIs) such as days in accounts receivable (AR), denial rates, and collection rates Support the implementation of leading practices and standards to drive operational excellence and financial performance across the revenue cycle Regularly evaluate the success of revenue cycle optimization programs, adjusting as needed to achieve organizational goals Lead and oversee the deployment of standard work development, education, and training across the revenue cycle and supporting functions to drive process improvement, staff efficiency, and ongoing team skillset advancement Lead the identification and evaluation of innovation and artificial intelligence opportunities within the revenue cycle Lead the prioritization of identified solutions to establish projects to drive forward the execution of approved solutions / opportunities within revenue cycle Research and monitor industry trends, regulatory changes, and emerging technologies impacting healthcare revenue cycle management Ensure compliance with regulatory requirements and industry standards related to revenue cycle management, privacy, and security Qualifications Bachelor's degree in Business Administration, Health/Public Administration, Finance, or related field Ten plus years of progressive leadership experience in healthcare management in a revenue cycle or financial role Proven track record of successfully implementing revenue cycle automation projects and achieving measurable improvements in efficiency and revenue Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization Self-directed, highly organized with extensive experience in workplan development and project management Thought leader with deep industry knowledge of current healthcare trends, regulations, and policies Strong analytical, problem-solving, data-driven decision-making and inductive reasoning skills, which manifest themselves in creative solutions that can be measured and tracked Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting; basic accounting knowledge; AR and reserve analysis, market analysis; staffing and financial reporting skills Exhibits a consistent commitment to continuous improvement through training, education, and continuous learning initiatives Organizes and manages work to achieve results and tracks performance to proactively identify opportunities and mitigate risks We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .