COE Financial Aid File Administrator

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Change of Enrollment (COE) Financial Aid File Administrator is to work in tandem with the COE Financial Aid Student Advisor to complete COE calculations, packaging and file verification in a timely fashion for students that are changing their degree program and/or reentering back into Full Sail University.

Essential Duties and Responsibilities:

Works daily with the COE Financial Aid Student Advisor to process and calculate change of enrollment requests Creates new Enrollment Documents based on new program request Ensures all aid is secured and packaged correctly Turns in files for Audit to review for Reentry Students Works from reports including projections, ISIR summary, scholarships, etc. Packages all federal aid and scholarships for students and books cash for gap funding as appropriate. Sets up all Academic Year budgets for students based on the COE Calculations Performs other duties as needed and as systems/policies change

Other Responsibilities:

Adhere to policies and procedures of Full Sail University Maintain strict confidentiality of company and personnel information Demostrate a strong connitment ot the mission of values of the organization Adhere to company attendance standards Perform other duties as assigned

Supervisory Responsibilities:

No Competencies:

Highly developed sense of integrity and commitment to student satisfaction Ability to communicate clearly and professionally, both verbally and in writing Ability to handle complaints and diffuse difficult conversations Strong decision making and analytical abilities Strong attention to detail Demonstrated time management and organizational skills Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment Ability to adapt to changing and competing priorities Ability to work within the scope of Title IV regulations Demonstrate initiative and adaptability to change Ability to work independently and efficiently Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines Education and/or

Experience:

Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations

Computer/Equipment Skills:

Proficiency using software programs such as

MS Word, Excel, Outlook, and Powerpoint Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends. Full Sail is an Equal Opportunity Employer. Mission People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common - a passion for a creative future in the entertainment and media industry. Full Sail's mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry. We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail's real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry. Full Sail's Unifying Principles At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors