Director of Student Accounts

Director of Student Accounts Category:

Administrative

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Department:

Student Financial Services

Locations:

Gardner, MA

Posted:

Jan 14, 2026

Type:

NUP Position 

ID:

196408

About Mount Wachusett Community College:

WittKieffer is pleased to partner with Mount Wachusett Community College, a mission-driven institution serving North Central Massachusetts, in a national search for an experienced and collaborative leader to serve as Director of Student Accounts. Mount Wachusett Community College (MWCC) is a highly regarded educational institution located in Gardner, Massachusetts and accredited by the New England Commission of Higher Education (NECHE). Established in 1963, MWCC serves the educational needs of the communities of North Central Massachusetts with innovative undergraduate education, early college programs, workforce development, personal enrichment, and community service. With a strong emphasis on academic excellence, MWCC provides a supportive environment for individuals to pursue their educational goals, enhance professional skills, and seek personal growth. As a beacon of opportunity, Mount Wachusett Community College empowers individuals from all walks of life, fostering their development and transformation. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

http:

//mwcc.edu/about-mwcc/ Mount Wachusett Community College embraces diversity, equity, and inclusion as core values and makes it our mission to proactively focus on improving racial equity in our college community. We value equity-minded individuals with commitment to serve student learners from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we strongly encourage applicants who share our commitment and who understand the benefits of culturally relevant practices needed in an educational environment.

Job Description:

General Statement of Duties:

Reporting to the Executive Director of Student Financial Services, this individual will play a pivotal role in ensuring the integrity and efficiency of student account operations while advancing MWCC's commitment to access, affordability, and student success. The Director will lead a high-volume, multi-program environment that includes undergraduate programs, early college initiatives, lifelong learning, and workforce development offerings, each with unique billing schedules and compliance requirements.

Responsibilities:

Major areas of responsibility include, but are not limited to, the following: Program Administration & Compliance Development, implementation, and management of all activities and systems related to student accounts to ensure integrity of the operations and records. Analyze and implement applicable State and Federal laws and regulations, College policies and procedures as it relates to the operation of the Student Accounts office. Maintain confidentiality of student information and ensure that staff remains in compliance with FERPA. Financial Operations & Reporting Overall responsibility for all student and third-party billing, cashiering, collections, payment plans, student book advances, financial aid disbursements and refunds as well as the College's receivables. Oversee the daily cashiering and deposit activity and ensure controls are implemented and operating. Responsible for the preparation and reporting of Student Accounts information for the various internal and external reports required by the College, the Commonwealth, and/or the Federal Government (including College Financial Audit, 1098T tax reporting, write-offs, etc.) Oversee the College's receivables, collections of delinquent accounts and the State Intercept Program. Manage unclaimed credit balances for remittance, including student outreach and reporting to the State. Review collection processes to improve cash flow and reduce receivables.

Requirements:

Qualifications:

Bachelor's degree required in business, management, accounting or a related Five or more years of full-time professional experience in college student billing or accounting-related area, of which at least three years have been in a supervisory and managerial capacity. Technical and functional proficiency in the use of computerized billing and accounts receivable systems; adept at use of spreadsheets, databases, and electronic records and reporting systems. Demonstrated experience in leveraging systems to support changing programs and priorities. Knowledge of higher education principles, practices and procedures, as well as regulations that apply to Student Accounts.

Additional Information:

Salary:

The salary range for this position is $95,000 to $110,000. Mount Wachusett Community College employees are also eligible for a comprehensive suite of benefits (see MWCC's Division of Human Resources and Payroll website). Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.