PT Revenue Recovery Supervisor

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Job Description:

Job Summary:

This position is responsible for managing UPS Small Package Revenue Recovery activities. He/She is accountable for ensuring packages are sorted, spaced, and scanned for billing accuracy. He/She supervises clerks and part-time supervisors. This position analyzes forecasted volume projections to ensure adequate staffing and reviews daily operational reports to manage productivity and performance. He/She also collaborates with hub management to plan peak season and special sort activities. This position meets with union representatives to improve employee relations. He/She also monitors results to ensure compliance with applicable safety regulations and agencies, ensures training documentation complies with requirements, and holds direct reports accountable for on-the-job health and safety. Responsibilities

• Manages and works with employees to maximize efficiency and ensure packages are scanned and captured for billing. This includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of a daily plan, and completing safety and annual compliance audits.
• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
• Applies an understanding of policies and procedures to situations and operations in a business area
• Participates in the development and implementation of work process plans to maximize operational proficiency and achieve business results
• Ensures implementation and maintenance of a comprehensive health and safety plan
• Conducts risk management and safety compliance audits
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
• Maintains employee safety training and certifications
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Determines employee training needs to produce continuous development plans
• Provides feedback and support
• Conducts performance evaluations and resolve individual and group performance issues
• Supports a collaborative work environment through continuous communication and relationship building
• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Assesses, identifies, measures and monitors customer or business needs and trends
• Coaches and develops others using career development processes and tools

Knowledge, Skills, and Abilities:

• Intermediate knowledge of Excel, PowerPoint, and Word
• Excellent analytical and problem solving skills
• Excellent planning and organization skills, as well as time management
• Ability to work as part of the group and independently
• Must be self-driven and goal oriented.
• Excellent soft-skills and experience managing unionized employees.
• Good understanding of operational processes
• Ability to accept directions from multiple levels of management
• Excellent written and oral communication skills.
• Ability to act diplomatically and with tact

Employee Type:

Permanente UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.25/hr to $42.65/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Si su yo futuro quisiera saber: ¿cómo es realmente la vida en UPS? Verá que se trata de oportunidades, trabajo en equipo, una cultura de apoyo y beneficios que lo ayudan a convertirse en todo lo que está imaginando en este momento. Explore las numerosas formas en que UPS puede enriquecer su vida a futuro. Y si desea información sobre beneficios, puede encontrarla en el trabajo específico que está buscando.