Director, Revenue Cycle Enterprise Partnerships & Engagement

Director, Revenue Cycle Enterprise Partnerships & Engagement Henry Ford Health - 3.8 Detroit, MI Job Details 16 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Qualifications Stakeholder engagement Key Performance Indicators Bachelor's degree Financial concepts Full Job Description In a healthcare environment where financial performance, patient experience, and operational excellence are increasingly interconnected, the Revenue Cycle is no longer just a back-office function—it is a critical enterprise driver of sustainability and trust. The Director of Revenue Cycle Enterprise Partnerships & Engagement plays a pivotal role in bringing that reality to life across Henry Ford Health. This leader serves as the connective tissue between centralized Revenue Cycle strategy and the diverse clinical, operational, and financial partners it supports. Acting as a trusted advisor and enterprise liaison, the Director ensures that performance priorities are clearly understood, strategically aligned, and successfully adopted across hospitals, service lines, and physician organizations. Through deep relationship-building, consultative problem solving, and disciplined feedback loops, this role transforms complexity into clarity—driving alignment, reducing friction, and enabling enterprise-wide revenue cycle performance. The Director of Revenue Cycle Enterprise Partnerships & Engagement serves as a strategic, consultative leader responsible for strengthening relationships between the centralized Revenue Cycle operation and its internal partners and customers. This role ensures that revenue cycle strategies, performance initiatives, and operating model changes are clearly understood, well coordinated, and effectively adopted across clinical, operational, and financial partner stakeholders. Operating under the AVP, Revenue Cycle Performance & Strategic Partnerships, the Director acts as a primary engagement point for service lines, hospitals, physician groups to evaluate revenue cycle performance, reduce leakage, and create strong partnerships across the enterprise. The role translates revenue cycle strategy and performance priorities into actionable engagement plans, supports change adoption, and ensures feedback from customers informs continuous improvement. This position focuses on relationship management, performance alignment, and consultative problem solving to enable enterprise results. Key Responsibilities Provider & Stakeholder Engagement Serve as a trusted advisor and primary liaison between Revenue Cycle leadership and internal customers, including hospital leadership, service lines, physician practices, and administrative partners. Build and sustain strong relationships that promote transparency, trust, and shared accountability for revenue cycle performance. Ensure customer needs, concerns, and feedback are captured, synthesized, and communicated back to Revenue Cycle leadership. Revenue Cycle Performance Alignment Partner with Revenue Cycle leaders to communicate performance priorities, expectations, and results using established scorecards, and benchmarks. Support enterprise performance discussions by helping stakeholders understand how revenue cycle initiatives connect to financial outcomes, operational efficiency, and customer experience. Facilitate alignment between centralized revenue cycle workflows and customer specific needs while reinforcing standardization and best practices. Consultative Support & Issue Resolution Lead consultative engagements to address cross functional issues, recurring performance gaps, or adoption challenges. Coordinate with operational, analytics, technology, and transformation teams to ensure customer issues are addressed through structured solutions rather than one-off workarounds. Help prioritize requests and initiatives in alignment with enterprise revenue cycle strategy and capacity. Change Adoption & Communication Support the rollout of revenue cycle initiatives, integrations, and operating model changes by developing clear engagement and communication approaches. Partner with Transformation, IT, and Operations teams to ensure customers are prepared for and supported through change. Reinforce consistent messaging and expectations during system integrations and enterprise initiatives. Strategic Partnerships Support Assist the AVP in managing strategic partner relationships by supporting engagement routines, performance reviews, and issue escalation. Help ensure external partners understand HFH revenue cycle standards, expectations, and performance goals. Participate in governance forums and working groups related to partnerships and joint ventures. Continuous Improvement & Feedback Loop Establish structured mechanisms to gather customer insights and identify themes impacting revenue cycle performance. Translate insights into recommendations for process improvement, engagement enhancements, or operating model adjustments. Support a culture of continuous improvement by promoting collaboration, accountability, and data‑driven decision‑making. Leadership & Collaboration Influence and lead through matrixed relationships rather than direct authority. Collaborate closely with Revenue Cycle operations, analytics, IT, transformation, and finance teams. Model consultative leadership behaviors and promote a customer‑centric, performance‑oriented culture. Education & Experience Requirements Bachelor's degree in healthcare administration, business administration, finance, or a related field (required). Master's degree (MBA, MHA, or related) preferred. Minimum of (7) years of progressive experience in healthcare consulting, healthcare operations management, physician partnerships or revenue cycle operations. 4+ years leading people, teams or complex initiatives. Demonstrated experience working with senior leaders and clinicians in a matrixed environment. Deep understanding of enterprise revenue cycle models, performance metrics, and centralized operating structures. Proven ability to translate complex operational and financial concepts into clear, actionable messaging. Exceptional communication, relationship‑building, and problem‑solving skills. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

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Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.