Director, Revenue Cycle Performance Excellence

Director, Revenue Cycle Performance Excellence Henry Ford Health - 3.8 Detroit, MI Job Details 16 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Qualifications Bachelor's degree Cross-functional collaboration Cross-functional communication Full Job Description In a complex and rapidly evolving Revenue Cycle environment, focus is everything. The Director of Revenue Cycle Performance Excellence ensures that focus is not accidental—but designed, governed, and sustained. This role brings structure to strategy, clarity to performance, and discipline to execution across Henry Ford Health's centralized Revenue Cycle organization. The Director of Revenue Cycle Performance Excellence is responsible for owning, maintaining, and advancing the Henry Ford Health Revenue Cycle Performance Playbook, ensuring alignment between enterprise strategy, performance priorities, and execution across the centralized revenue cycle operating model. This role serves as the performance center for Revenue Cycle—partnering with operational leaders, analytics, transformation, and executive stakeholders to define strategic priorities, monitor performance, and drive sustained improvement. The Director ensures that revenue cycle initiatives are prioritized, sequenced, and governed through a consistent framework that delivers measurable financial and operational outcomes. Operating under the AVP, Revenue Cycle Performance & Strategic Partnerships, the Director plays a critical role in setting the performance agenda, enabling transparency, and ensuring that enterprise focus remains on the highest value opportunities across the revenue cycle. Key Responsibilities Revenue Cycle Performance Playbook Ownership Own and maintain the Revenue Cycle Performance Playbook, ensuring it reflects current enterprise priorities, strategic initiatives, and performance targets. Ensure the playbook serves as the single source of truth for revenue cycle priorities, initiatives, dependencies, and expected outcomes. Regularly refresh the playbook to reflect evolving system strategy, integration milestones, and industry headwinds. Strategic Priority Setting & Governance Partner with the AVP and Revenue Cycle executive leadership to define and sequence strategic priorities across revenue cycle domains. Facilitate governance forums to review initiative progress, risks, interdependencies, and resource alignment. Ensure disciplined intake, prioritization, and decision making for new revenue cycle initiatives. Enterprise Performance Management Monitor enterprise revenue cycle performance trends, identifying gaps, risks, and emerging opportunities. Partner with analytics and operational teams to ensure performance metrics, benchmarks, and dashboards align to playbook priorities. Support executive level performance reviews by translating data into clear insights, narratives, and recommendations. Cross Functional Alignment Work closely with Revenue Cycle operations, analytics, transformation, IT, and finance teams to ensure alignment between performance goals and execution plans. Ensure that improvement efforts reinforce standardization, scalability, and long‑term sustainability across the centralized model. Act as a connector across functions to prevent fragmentation and competing priorities. Continuous Improvement & Value Realization Track and validate value realization associated with playbook initiatives, including revenue lift, cash acceleration, and cost to collect improvements. Identify opportunities to accelerate results or course correct initiatives that are not delivering expected outcomes. Support the evolution of performance management practices to reflect changing business needs and maturity. Executive Communication & Transparency Develop clear, concise performance narratives for senior leadership, including the CRO and Revenue Cycle VPs. Ensure transparency in progress, trade‑offs, and outcomes across the revenue cycle portfolio. Reinforce a performance driven culture grounded in data, accountability, and shared ownership. Leadership & Collaboration Lead through influence and credibility rather than direct operational control. Partner closely with Directors and leaders across Revenue Cycle to align performance efforts. Support and mentor team members involved in performance management, analytics, and strategic initiatives. Education & Experience Required Bachelor's degree in healthcare administration, business administration, finance, or a related field (required). Master's degree (MBA, MHA, or related) preferred. Minimum of (7) seven years of progressive experience in healthcare revenue cycle, performance improvement, planning, management consulting, strategy, or transformation roles. 4+ years leading people, teams or complex initiatives Strong understanding of centralized revenue cycle operating models and performance metrics. Proven ability to partner with senior leaders and drive alignment across matrixed organizations. Exceptional analytical, communication, and executive‑level presentation skills. Experience with Epic and digital revenue cycle solutions strongly preferred. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

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Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.