Mortgage Operations Manager

Mortgage Operations Manager EntreBank - 2.0 Minneapolis, MN Job Details Full-time $80,000 - $130,000 a year 1 hour ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Financial sales Confidential information handling Underwriting guidelines adherence Customer retention Underwriting Customer service Team leadership Operational management Coaching Mortgage closing and funding Team development Business development Supervising experience Coordination (loan closing) Managing projects Document imaging Loan underwriting Productivity software Regulatory compliance analysis Loan Origination Systems (LOS) Legal compliance Analytics Full Job Description EntreBank is a new and rapidly growing bank located in Bloomington. We are looking for someone who is proactive, energetic, and shows initiative. Building a culture of purpose, cooperation and connections makes coming to work fun & meaningful! The ideal candidate would have a minimum of five years of experience in Mortgage Operations. The Mortgage Operations Manager is responsible for overseeing the daily operations of the mortgage department . Successful candidates will possess a drive to learn, grow, and have a strong sense of urgency while providing excellent customer service at all time.

Duties and Responsibilities:

Manage the daily operations of the mortgage processing, underwriting, closing, and post-closing functions. Supervise, coach, and develop mortgage operations staff to ensure high performance and professional growth. Monitor workflow pipelines to ensure timely and accurate loan processing and closings. Ensure compliance with all federal and Minnesota state mortgage regulations including

TRID, RESPA, HMDA, ECOA, SAFE

Act, and fair lending requirements. Develop, implement, and maintain operational procedures and internal controls to support regulatory compliance and operational efficiency. Partner with mortgage lenders, underwriters, secondary market personnel, and executive leadership to support production and service goals. Review and monitor loan quality, exception reporting, and audit findings to identify operational improvements and reduce risk. Manage relationships with third-party vendors including title companies, appraisal management companies, document preparation vendors, and investors. Assist with preparation for internal audits, regulatory examinations, and investor reviews. Maintain knowledge of secondary market guidelines, portfolio lending standards, and mortgage servicing requirements. Analyze department performance metrics and prepare management reports related to loan volume, turn times, quality control, and operational efficiency. Recommend and implement process improvements and technology enhancements to improve customer service and operational effectiveness. Support training initiatives related to mortgage systems, compliance updates, and operational best practices. Collaborate with other departments to ensure a seamless customer experience across the bank.

Knowledge, Skills and Abilities Requirements :

Comprehensive knowledge of federal and Minnesota mortgage lending regulations and compliance requirements. Strong leadership, coaching, and team development skills. Excellent organizational and project management abilities. Strong analytical and problem-solving skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Excellent verbal and written communication skills. Proficiency with mortgage loan origination systems, document imaging systems, and Microsoft Office applications. Ability to maintain confidentiality and exercise sound judgment.

Education/Experience Required:

Bachelor's degree in business, finance, accounting, or related field preferred. Minimum of 5 years of mortgage operations experience required. Prior management or supervisory experience preferred. Strong knowledge of residential mortgage processing, underwriting, closing, and secondary market operations. Experience with community banking and portfolio lending preferred. Familiarity with Minnesota housing programs and rural lending markets is beneficial

Working Conditions:

• Work indoors in a standard office environment.
• Predominately sitting or standing for extended periods of time, some walking, some climbing stairs and occasionally driving a car. Occasional lifting of up to 15 lbs. Occasional stooping, bending, kneeling and reaching above shoulder level.
• May involve traveling for training or meetings.

Work Environment:

• Office environment.
• Standard business hours with occasional extended hours as needed.

This document is not intended to be the full and final job description of this position. The duties, responsibilities and requirements of this position may change at the discretion of EntreBank.

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to commute/relocate: Minneapolis, MN 55425: Reliably commute or planning to relocate before starting work (Required) Work Environment and Location Normal office environment In person EntreBank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full-time Pay:

$80,000.00 - $130,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Ability to

Commute:

Minneapolis, MN 55425 (Required) Ability to

Relocate:

Minneapolis, MN 55425: Relocate before starting work (Required)

Work Location:

In person