Revenue Cycle Supervisor - Patient Accounts

Job Summary Dakota Eye Institute is seeking a full-time Revenue Cycle Supervisor to join our team in Bismarck, ND! The Revenue Cycle Supervisor plays a key leadership role in overseeing the daily operations of the patient accounts and medical records teams, ensuring efficient workflows, appropriate staffing coverage, and high standards of patient care. This position partners closely with department leadership to support regulatory and payor compliance, operational consistency, and achievement of departmental and organizational goals. In this role, the Supervisor supports staff development through onboarding, training, performance reviews, and participation in the hiring process, while fostering a collaborative and positive team environment. Responsibilities also include optimizing revenue cycle workflows related to billing, pre‑authorizations, and payment programs, as well as analyzing reports, supporting audits, and leading cross‑functional efforts to review processes. Strong communication, problem‑solving, and a proactive approach are essential to success in this role. Job Responsibilities Monitors the daily activities of the departments including staffing coverage, departmental workflow, resources, and functional tasks Monitors administrative and operations activities to ensure work is being done within defined regulatory requirements, policies, and procedures Assists Manager in roll out of departmental plans and departmental communication to achieve company and departmental goals Works through conflict resolution in combination with support from Manager and Human Resources Assists Manager with organizing and leading departmental meetings, utilizing departmental Leads as necessary to also lead these meetings Assists Manager with performance reviews Assists Manager in interviewing new staff members and reviewing candidates Organizes new hire training and onboarding plans and monitors progress Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction Interprets data and assists Manager in running, completing, and monitoring reports and auditing charts Leads cross-functional teams to resolve issues, change management and improvement of processes Adheres to deadlines and budgetary limits Motivates staff and provides direction as necessary Communicates with staff effectively and efficiently Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving Maintains excellent communication with Manager Knowledge, Skills and Abilities High School Diploma or equivalent required; Associate's degree in a healthcare or business-related field is preferred A minimum of three years of related healthcare experience, preferred experience with billing and/or coding A minimum of three years experience in training or leading staff Experience and proficiency in working with an Electronic Health Record system is desired Strong patient service orientation with focus on quality care Ability to troubleshoot and problem solve issues Strong quality assurance and critical thinking skills Excellent interpersonal and communication skills Strong organization skills with attention to detail Able to maintain confidentiality Serves as a role model to staff Physical Abilities Ability to sit or stand for 8 hours. Ability to effectively communicate with co-workers, physicians, patients, in person, by telephone, and by email. Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies. Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. About Dakota Eye Institute Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients. To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute. Our Benefits Dakota Eye Institute offers a generous benefits package, including: 401(k) Retirement with an employer contribution Medical and Dental Insurance Employer contribution to a Health Savings Account Vision Benefits Wellness Benefits Paid Time Away Benefits And more! Apply at www.dakotaeye.com/jobs