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Job Description
Are you a positive, engaging team player and leader? Are you passionate about delivering world class experiences to our membership? Can you be empathetic to member's individual situations and help them create appropriate solutions? If you answered yes to these questions, then you should strongly consider becoming part of our growing team at First Commonwealth FCU!
Who we are:
At First Commonwealth, we're more than a credit union—we're a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful. Every day, we bring new ideas to life, create space for collaboration, and foster a culture where efficiency and innovation lead the way. Here, you'll join a team of problem solvers, builders, and changemakers who believe in making a tangible difference—whether it's helping a member buy their first home, empowering a small business to grow, or giving back through community partnerships. Our mission is to empower the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities. We live by our values of Honesty, Innovation, Generosity, Humility, Excellence, and Respect—and they guide everything we do, from how we serve our members to how we support one another. At First Commonwealth, innovation is encouraged, authenticity is celebrated, and growth is full of possibility. Whether you're building new skills, shaping ideas, or advancing your career, you'll find the support and opportunity to make it happen. We celebrate individuality and inclusion. Our members come from all walks of life, and so do our employees. First Commonwealth is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.
What you will do:
As our Member Experience Manager (MX Manager), you will and manage the day to day operations and service delivery of our Financial Center. You will use your passion to differentiate FCFCU in the marketplace through the delivery of a positive member experience at every opportunity. You will actively execute our exciting new Member Engagement Model (MEM), advocating for our members and promoting First Commonwealth Federal Credit Union at every opportunity by: Being technologically adept, learning and training team members on all current and future processes and best practices while role modeling preferred behaviors for team and peers. Collaborating with other departments to simplifying and improving processes for the benefit of the Member Experience. Becoming a vital component of the business and taking personal accountability for the Financial Center's overall success, cultivating a positive culture of service and teamwork and advocating for change in the new environment. Focusing on all assigned goals and creating strong needs-based, sales through service environment in the Financial Center. Leading the Financial Center team members to exceed all credit union product and service goals, while ensuring all team members are consistently and effectively executing the goals of the MEM and delivering needs-based sales through a commitment to service. Supervising, developing and implementing the effective operation of the branch workflow while working toward improving Financial Center productivity, efficiency, profitability. Supporting the efforts of the Member Business Services team by partnering, as appropriate, at SEG development events, processing new account applications, offering needs based products and services and exceeding the service expectations of SEG generated members. Actively training, observing and coaching team members to develop and execute on sales action plans and holding them accountable to meeting or exceeding sales and service expectations.
Knowledge:
Knowledge of spreadsheet and word-processing software. Knowledge of the fundamentals of banking. Knowledge of financial services delivery. Knowledge of financial services, including deposit accounts, IRAs, and loans. Knowledge of laws and regulations relating to credit union financial services. Skills; Strong interpersonal and leadership skills Excellent oral and written communication skills Strong sales skills and able to develop sales skills in others Ability to perform minor math calculations. Ability to collect, analyze, interpret financial data and assess risk. Strong analytical and problem-solving skills.
Education/Experience:
Required 5+ years of experience in financial institution. 1-3 years supervisory experience. High school diploma or equivalent. Excellent verbal and written communications skills Preferred Associates or Bachelor's degree in Business or related field.
