Manager of Patient Accounting

Job Summary:

The Manager of Patient Accounting monitors all activities of the Patient Accounting Department. They will lead the work of staff in the Patient Accounting Department, act as technical resource to staff, computes, bills, posts, and collects patient accounts, ensures adequate staffing and quality controls the work product of the departments, and performs related duties are required.

Essential Functions, Duties and Responsibilities:

The following statements reflect the duties considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in this position.

Primary Job Duties:

? Plans and directs patient insurance, billing, collections, and data processing functions to ensure accurate patient billing and efficient account collection. ? Manages the Patient Accounts department within the established budget including annual planning and monthly status reports. ? Reviews current status of patient account to identify and resolve billing and processing problems in a timely manner. ? Establishes and implements a system for the collection of delinquent accounts ensuring third- party payers are contacted. ? Establishes and recommends credit and collection policies. ? Develops and implements new procedures to improve the quality and quantity of work processes. ? Ensures policies are communicated and administered consistently. ? Develops and oversees management system related to billing functions. Works with IT to ensure timely and accurate implementation of system upgrades for HIPAA compliance. ? Maintains knowledge of medical billing and coding procedures and complies with established government, insurance and third-party payer regulations. Ensures that team has resources, tools, feedback, and assistance needed to achieve desired performance.

Professional Expectations:

? Maintains professional affiliations and enhances professional growth and development by keeping abreast of the latest developments in appropriate area(s) and expertise through seminars, workshops, conferences, and continuing education, etc. ? Follows established department and organization policies, procedures, objectives, quality management, safety, environmental and infection control. Demonstrates understanding of behaviors consistence with the facilities mission, vision, goals, and values. Recognizes the importance of customer satisfaction. Develops appropriate behaviors and attitudes regarding exceeding customer expectations. ? Works to promote cooperative staff effort to provide and maintain high quality service to patients, physicians, and other hospital personnel to assure quality patient care. Courteously responds to inquiries. ? Maintains a neat, clean, and safe work environment. ? Performs other duties as requested.

Education Required:

? Bachelor's Degree in Accounting, Finance, Business Management, or related field. OR experience as indicated below

Experience Required:

? Minimum of five years' experience in medical business office and/or collection experience. ? Previous supervisory experience preferred.

Working Conditions:

? Normal office, team approach, multiple locations.

Mental Demands:

? Must be able to work with strict deadlines and highly confidential information. Must be able to deal with sensitive issues and discussions with employees and physicians.

Physical demands:

? Sit, walk, stand.

Contacts:

? Physicians, patients/residents and their families, employees, volunteers, various regulatory agencies, and insurance companies.