Waterpark Revenue Manager

Summary/Objective The Waterpark Revenue Manager is responsible for ensuring the attentive, friendly, creative, and effective maximization of all the revenue streams flowing into the Indoor and Outdoor Waterpark in order to provide all guests with products and services beyond expectations. Essential Functions Responsible for revenue maximization, positioning, budgeting, staffing, training, safety, and guest/associate satisfaction at the Waterpark Front Desk. Manage and forecast proper rates for Day-Pass Waterpark Admission. This includes tier rates, rate increases and rate decreases based on business volume using eternal systems (i.e., Centaman, Real Time, and Versa)
Manage and forecast Cabana/Bungalow and premium seating for short-term and long-term goals. This includes tier rates, rate increases and rate decreases based on business volume using eternal systems (i.e., Centaman, Real Time, and Versa) Partner with Food & Beverage, Park Services, Maintenance, and Waterpark Operations to ensure flawless Cabana/Bungalow and premium seating experience for all guests. Responsible for overseeing waterpark revenue for all related groups, birthdays, and after hour events while ensuring guest experience is unmatched. Identify and develop new accounts through in-house, telephone solicitations and email contacts. Answer incoming calls at the Waterpark Front Desk and greet guests when needed.
Manage all tele-sales efforts to enhance guest experiences pre-arrival. Aid in the preparation of wristbands and other Kalahari guest collateral for incoming group's registrations.
Solve, rectify and mediate all guest complaints and maintain guest complaint reports.
Supply all requested information to the guests regarding the waterpark.
Fully understand and promote all property marketing programs.
Be aware of closed out and restricted dates.
Assist in ensuring completion of all forms and reports within the department.
Consistently act in accordance with Company's management relation's philosophy, strategy and procedures as well as Company policies and procedures and department SOP's. Participate in the Daily Promise meetings, to ensure optimal communication between entire staff.
Understand all duties of Sales and Waterpark Teams and assist when needed. Previous Experience Four-year Bachelor's Degree in Hotel Management and/or four-year Bachelor's Degree are preferred but not required. Must have at least two years of related experience, or any equivalent combination of experience and training in events/experience management, hotel/resort sales, customer services, and employee management. Experience and proven success in developing group business is required. Office experience in a corporate or business setting is helpful. Physical Demands The Associate must be able to work in a stationary position for long periods of times. Must be able to frequently position themselves throughout the resort in order to have access to all outlets/venues in a large resort. Must be able to frequently work in outdoor hot/humid weather conditions as well as indoor warm/humid environments. Must be able to occasionally lift up to 20 pounds of force, and/or frequently move up to 10 pounds of force, or constantly to lift, carry, push, pull or otherwise move objects. Minimal overnight travel and up to 20% of day time travel within the area may be required. Competencies Must be able to establish a rapport with leads, discovers needs, overcome objections and close the sale. Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must have the capacity to manage own time with little supervision. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information. Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Manager for this job. Duties, responsibilities and activities may change at any time with or without notice. Kalahari Resorts is an Equal Opportunity Employer.