Program Manager

Skill:

Program Manager with mortgage domain skills

Must Have Technical/Functional Skills:

Program Management:

Mortgage Domain Expertise:

Comprehensive knowledge of the US Residential Mortgage lifecycle: Origination, Processing, Underwriting, and Closing. Deep understanding of Fannie Mae/Freddie Mac guidelines, FHA/VA requirements, and private investor overlays. Familiarity with mortgage document types (Income, Asset, Tax, Collateral) and their validation logic.

Technology & AI Literacy:

Strong conceptual understanding of Generative AI, Large Language Models (LLMs), and Intelligent Document Processing (IDP). Experience with Agile delivery frameworks (Scrum/Kanban) and tools like Jira/Confluence. Ability to discuss technical data contracts and system architecture with engineers while translating impact to business users.

Roles & Responsibilities:

Gen-AI Program Oversight & Delivery:

Lead the implementation roadmap for Gen-AI based Mortgage IDP (extracting data from 1003s, paystubs, W2s, etc.) and Gen-AI assisted underwriting. Define program scope, milestones, and success metrics (KPIs) focused on reducing Turnaround Time (TAT) and improving "Right First Time" ratios. Manage cross-functional workstreams, ensuring technical development aligns with the specific nuances of mortgage credit policy and secondary market requirements.

Underwriting & IDP Strategy:

Supervise the integration of Gen-AI modules into existing Loan Origination Systems (LOS) and Loan Management Systems (LMS). Manage dependencies between data ingestion, AI model processing, and downstream automated decision engines. Oversee API-led integrations with third-party providers (Bureaus, VOE/VOI, Appraisal vendors).

Compliance, Ethics & Governance:

Define end-to-end flows: application intake KYC/AML bureau pulls documentation underwriting approval disbursement. Specify API/integration requirements with bureaus, KYC providers, appraisal systems, e-sign, and payment gateways.

Compliance & Controls:

Ensure all Gen-AI solutions adhere to Fair Lending acts (ECOA, HMDA) and internal risk & control frameworks. Partner with Legal and Compliance to manage AI-specific risks, including model bias, data privacy (PII), and "Explainable AI requirements for adverse action notices.

Stakeholder Management:

Act as the primary point of contact for executive leadership, providing transparent reporting on budget, risks, and ROI. Facilitate high-level workshops to align Underwriting, Risk, Operations, and Tech teams on the AI product vision.

Quality & Performance Validation:

Oversee User Acceptance Testing (UAT) specifically for AI model accuracy and "confidence score" thresholds. Validate that Gen-AI outputs consistently meet the rigorous accuracy standards required for mortgage auditing and securitization. Salary Range - $110,000-$130,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Fort Washington, PA Job Function

TECHNOLOGY

Role Program Manager Job Id 403653 Desired Skills Agile | Program Management Salary Range $110,000-$130,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE