Revenue Agent Supervisor

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ID 21009

Location Green Bay;Madison;Eau Claire;Wausau;Milwaukee;Appleton Agency Revenue Full/Part Time Full-Time Regular/Temporary Regular Classification Code 67620 Classification Title Revenue Agent Supervisor Add to My Favorite Jobs Email this Job Introduction The Department of Revenue is seeking a Revenue Agent Supervisor in the Compliance Bureau, Income, Sales, & Excise Tax Division. DOR has headquarter locations in the following

DOR State Office Buildings:

Madison, Milwaukee, Eau Claire, Wausau, Green Bay, or Appleton. Applicants should indicate any and all locations they wish to be considered for during the application process. We may use the list of qualified applicants to fill future vacancies in the next 6 months in any of the DOR offices. Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month. The state of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance!

Our competitive benefits package offers:

Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year. Excellent and affordable insurance options for health, dental, vision, life and more . An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan. Well Wisconsin Program offering wellness tools and rewards to employees and spouses. A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being. To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator . Some employees may also be eligible for Public Service Loan Forgiveness . The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about! This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR. Position Summary These are supervisory positions responsible for achieving compliance with tax laws administered by the department. These supervisors will lead staff, provide training and mentoring, and oversee staff initiation of collection activities. These positions are responsible for directing, reviewing, and developing professional staff within the Compliance Bureau. Professional staff within the bureau focus on different types of collection activities. These positions will support staff in one of the following areas:

Office Collections:

This supervisor will lead staff of varied levels of experience who are responsible for collecting overdue taxes and other agency debts. Initially, agents work mainly in a call center environment responding to contacts from customers. As agents progress, they spend less time on the phone and more time doing computer-based account management investigative work and initiating collection actions. Process and Data Services (PDS): This supervisor will lead staff that perform exception work for the bureau. These duties include processing paper mail, payments, and significant manual refund work, especially during the filing season. This unit also manages employer contacts for wage attachments and vendor offsets for the bureau. This position will be headquartered in Madison only. Unit supervisors participate in managing the overall work of the bureau, oversee the call center, and ensure consistent collection philosophy to maximize efficiency with an emphasis on customer service. The work is performed under general supervision of a Compliance Bureau Section Manager. To see the full list of duties view the Office Collection position description and the PDS position description. Salary Information The starting pay rate for this position is between $35.60 - $40.01 per hour ($74,048 and $83,220) annually), depending on experience and qualifications. The classification of this position is Revenue Agent Supervisor, which is in Pay Schedule 81, Pay Range 03. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

Job Details Background Checks :

Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks. I-9

Requirements :

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period :

A 12-month probationary OR 2-year period will be required.

Remote Work/Telework:

This position is eligible for remote work/telework up to 60%. After completion of original probation, telework may gradually increase up to 60% based on employee performance and work unit needs..

Travel:

This position requires occasional in-state travel with some overnight stays. Qualifications Minimally qualified applicants will have experience: Experience working with income, sales/use, withholding and/or corporation/franchise tax laws. Collection experience. Experience training or mentoring staff. Leadership experience (e.g. leading a project or team). In addition to the above, well qualified applicants will have experience: Supervisory experience. Experience using Wisconsin Income Processing Audit System (WINPAS). Experience measuring team performance and using data to improve team results. How To Apply To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service . You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit". Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly. Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance. Questions can be directed to Maggie Davis, Human Resources Specialist Senior at Margaret.

Davis1@wisconsin.gov or phone at 608-266-3924. Deadline to Apply All application materials must be received before or by 11:59 PM CST/CDT on June 1, 2026. Apply for Job