Revenue Director / General Manager

Revenue Director / General Manager The New Cumberland - 5.0 Nashville, TN Job Details Full-time From $85,000 a year 16 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Vendor relationship building Resort Vacation rental management Revenue management Bachelor's degree Attention to detail Property management systems (PMS) Commercial property management Revenue metrics Hospitality online booking platforms Yield management Property management General manager experience Hospitality management Full Job Description Revenue Management & Strategy The New Cumberland - Nashville, TN Opening 2026 The New Cumberland is a first‑of‑its‑kind luxury short‑term rental resort community in Nashville, TN. Our 80 high‑end STR residences (4-5 bedrooms, rooftop entertainment decks), indoor/outdoor wedding + event venue (The Crystal Atrium), community pool, custom pool bar, pickleball courts, convenience market, and 24/7 security create a boutique resort experience unlike anything in the region. We are seeking a dynamic, analytical, and operations‑driven Revenue Director / General Manager to lead both revenue strategy and day‑to‑day resort operations. This hybrid leadership role is ideal for a seasoned STR, hotel, or resort professional who excels at maximizing revenue while building high‑performing teams and delivering exceptional guest experiences. Position Overview The Revenue Director / General Manager is responsible for all revenue management, pricing strategy, distribution, forecasting, and performance analytics, while also overseeing daily operations, guest services, housekeeping, maintenance, vendor management, and staff leadership. This role ensures The New Cumberland operates efficiently, profitably, and with a luxury‑level guest experience. The ideal candidate is both strategic and hands‑on, with deep knowledge of STR market dynamics, hospitality operations, and technology‑driven revenue optimization. Key Responsibilities Revenue Management Develop, implement, and monitor revenue strategies to maximize occupancy, ADR, RevPAR, and total resort revenue. Analyze market trends, competitor performance, and booking patterns to adjust pricing in real time. Manage and optimize distribution across Airbnb, Vrbo, Booking.com, direct booking channels, and OTAs. Oversee demand forecasting, budgeting, and revenue reporting for ownership. Implement yield strategies for peak seasons, special events (CMA Fest, Titans games, concerts, conventions). Manage and maintain PMS, RMS, channel manager, and revenue tools. General Manager / Resort Operations Leadership Oversee all daily operations across the resort, including guest services, housekeeping, maintenance, security, and event operations. Recruit, train, and lead a high‑performing on‑site team. Ensure exceptional guest satisfaction, service standards, and brand consistency. Manage vendor relationships, service contracts, and operational budgets. Oversee The Crystal Atrium event venue operations, including coordination with wedding, corporate, and group sales teams. Maintain property quality standards, safety compliance, and preventative maintenance schedules. Collaborate with marketing to align promotions, brand messaging, and revenue goals. Implement operational SOPs, inventory controls, and quality assurance systems. Qualifications Bachelor's degree in Hospitality Management, Business, Finance, Economics, or related field (Master's preferred). 3-5+ years of revenue management experience in hotels, resorts, or STR operations (STR experience strongly preferred). 3+ years of hospitality operations or General Manager experience in a hotel, resort, or large‑scale STR environment. Strong understanding of Nashville tourism, STR regulations, and local demand drivers. Experience with wedding, corporate event, or group sales revenue strategies is a plus. Proficiency with PMS, RMS, channel managers, and hospitality tech platforms. Skills & Competencies Data‑driven decision maker with strong analytical and forecasting skills. Proven leadership ability with a collaborative, team‑oriented approach. Strong operational management, problem‑solving, and organizational skills. Ability to adapt quickly to market shifts and competitive pressures. High attention to detail with a results‑oriented mindset. Excellent communication, negotiation, and interpersonal skills. Compensation & Benefits $85,000-$105,000 salary, based on experience. Health insurance after 60 days. Paid time off and holidays. Professional development and growth opportunities. Discounts on stays within the resort community.

Job Type:

Full-time Pay:

From $85,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Revenue management: 3 years (Required) Hospitality management: 3 years (Preferred) Ability to

Commute:

Nashville, TN 37207 (Required) Ability to

Relocate:

Nashville, TN 37207: Relocate before starting work (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

In person