Financial Services Specialist

JOB TITLE

Financial Services Specialist

REPORTS TO

Lobby Services Manager

DEPARTMENT

Lobby Services

LOCATION

Edwards Ranch, West Fort Worth

JOB OVERVIEW

Has extensive knowledge of deposit accounts such as Commercial and Consumer Checking, Savings, Money Market, CD's, IRA, HSA, Safe Deposit Boxes, and Treasury Management products. Responsible for performing a broad variety of financial services such as opening and closing accounts, assisting clients with account inquiries, account maintenance such as name change, address updates, product changes, and assist in the teller line as needed. Presents and explains bank products and services to customers and assists in meeting their financial needs. Resolves customer requests and questions promptly, courteously, and professionally. Ensures compliance with regulations, bank policies, and safety and security procedures. Performs other tasks as required or assigned.

JOB SPECIFICATIONS

High school education or equivalent is required. Personal Banker experience is required, including teller. Expertise should include computer skills including a thorough understanding of bank technology systems. Working knowledge of Microsoft software products is necessary. Good organizational and interpersonal skills are all needed. The ability to balance several ongoing projects simultaneously and customer relationships is required. Strong oral and written communications skills for communicating and building relationships with internal and external customers is important. Frequently requires problem solving. Willingness to travel to other locations based upon staffing needs is necessary.

EXTERNAL CONTACTS

Frequent contact with customers both in person and over the phone.

INTERNAL CONTACTS

Frequent contact with all Bank personnel.

DECISION MAKING RESPONSIBILITIES

Day to day customer services issues. The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.