Customer Support Specialist - Financial Services

Customer Support Specialist - Financial Services AutoPayPlus by U.S. Equity Advantage Orlando, FL Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Computer operation Computer literacy High school diploma or GED Productivity software Technical Proficiency Full Job Description About AutoPayPlus For more than 20 years, AutoPayPlus (APP) has helped over 300,000 members strengthen their financial futures through innovative automated payment technology, early loan payoff solutions, and personalized support. As a growing FinTech organization, we are committed to teamwork, integrity, innovation, and delivering a five-star member experience. At AutoPayPlus, we believe our people are our greatest asset. We foster a supportive, collaborative culture where employees are encouraged to grow professionally, contribute ideas, and build long-term careers. Position Summary AutoPayPlus is seeking motivated, customer-focused professionals to join our growing Financial Services Support Team. In this role, you will assist members with account questions, payment schedules, program benefits, and issue resolution while providing a professional, empathetic, and solution-oriented experience. This is an excellent opportunity for candidates looking to build experience in financial services, customer support, operations, and FinTech within a fast-paced and team-oriented environment. Why Join AutoPayPlus? 100% Employer-Paid Medical, Dental, and Vision Benefits Quarterly Bonus Opportunities Generous Paid Time Off (PTO) and Paid Federal Holidays Performance-Based Schedule Options (4x10 or 5x8 schedules available) Career Growth and Internal Advancement Opportunities Employee Recognition Programs and Team Celebrations Weekly Team Perks including Friday Breakfast and Snacks Downtown Orlando Office with Nearby Dining and Onsite Nature's Table Supportive, Team-Focused Work Environment Duties and responsibilities Provide exceptional customer service in a fast-paced member support environment Assist members with account questions, payment schedules, and program information Review and update account information with accuracy and attention to detail Educate members on AutoPayPlus services and benefits Resolve account concerns professionally and efficiently Maintain accurate documentation within company systems and CRM platforms Collaborate with internal departments to ensure timely issue resolution Protect sensitive financial information in accordance with company and regulatory standards Participate in coaching, training, and professional development opportunities

Qualifications Required:

High school diploma or GED 1-3 years of customer service, financial services, call center, or administrative experience Strong communication and problem-solving skills Ability to multitask and work in a fast-paced environment Basic proficiency in Microsoft Office and computer systems Strong attention to detail and professionalism Ability to pass background and credit checks

Preferred:

Experience in banking, auto finance, loan servicing, card services, or financial operations Bilingual English/Spanish Previous CRM or customer support platform experience Physical requirements The position is not physically demanding.