Financial Relationship Specialist- Floater

Financial Relationship Specialist- Floater Serve as a primary floater between three physical branches (Gaithersburg, Germantown and Silver Spring), as well as the Online Branch to provide coverage based on business needs. This role is a dual function allowing potential hybrid work opportunities while assisting the Online Branch. Additionally, this role will have the ability to flex hours as needed if covering for the Online Branch on a Saturday. This role is responsible for building member relationships and explaining various product and service offerings that best meet the members' needs. Opens new accounts and disburses consumer loans. Assists with member transactions, self-service transactions and cross-sells MAFCU products and services. Works at different branch locations as needed. Supports the Online Branch and fields calls and messages as needed. Upholds and carries out MAFCU's core values in daily activities providing friendly, courteous and professional service to internal and external members.

Essential Functions & Responsibilities:

Greet and welcome members to the credit union in a courteous and professional manner. Act as lobby manager and provide prompt and efficient member service and assists with resolving member concerns.

Identifies and pursues opportunities to promote and cross sell credit union products and services. Informs members of current promotions. Identifies members who may benefit from specialized services such as mortgages, business and investment services and provide sales leads to the appropriate department.

Responsible for learning the credit union's product and service offerings as well as current promotions in order to effectively communicate the benefits to members through a needs-based assessment.

Opens new memberships. Verifies eligibility for membership. Obtains government issued photo identification and performs Qualifile screening. Completes membership application and obtains signatures. Reviews Membership and Account Agreement Disclosures.

Opens a variety of new accounts. Explains various account and ownership options. Provides product and service recommendations necessary to meet the member's needs. Obtains required documentation to establish account and prepares all forms, assists member with signing new account forms.

Interviews and disburses consumer loans. Explains various consumer loan products to members and provides recommendations necessary to meet the member's needs. Enters member information into the online consumer loan application to submit for underwriting. Follows up with member to communicate the loan decision. Gathers additional information from the member as needed. Schedules appointment with member to disburse the loan. Ensures all loan documents are signed at time of disbursal.

Promotes and recommends MAFCU's online and digital services to enhance the member experience, and assists the Online Branch with fielding phone calls, messages, and chats in addition to completing further tasks as assigned.

Assists with member self-service transactions and cross-sells MAFCU products and services.

In the absence of the self-service technology, will process a variety of routine account transactions to include receiving cash and negotiable instruments for deposits or payments, inspecting and verifying negotiable instruments and placing appropriate holds per credit union policy. Verifies cash amounts received, accepts withdrawal authorizations, verifies signatures, and obtains necessary supervisor overrides as needed. Explains penalty interest for early withdrawals on share certificates, ensures accuracy of cash amounts disbursed to the member, prepares official checks. Processes savings bonds redemption for members.

Processes credit card cash advances. Obtains ...For full information see follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.