Office Professional I

The Office Professional is a vital, student- and public-facing role within the University Police Department. Serving as the primary point of contact for parking operations, this position requires a balance of excellent customer service, financial and data management, and technical proficiency. They will manage parking accounts, oversee student staff (Safe Team), and resolve customer concerns for a diverse campus community. Additionally, this role serves as a cross-trained backup for Access Control operations. Customer Service & Front Office Operations (35%) Act as the primary receptionist for the parking office, greeting customers and assisting a diverse population of students, faculty, staff, and visitors. Respond to inquiries, concerns, and complaints via phone, email, and in-person, providing appropriate and empathetic resolutions. Manage customer accounts; update vehicle information, handle classifications, merge accounts, and maintain accurate records. Facilitate Traffic Review Board meetings by gathering essential information and documentation for informed decision-making. Process parking appeals, receive parking tickets, and guide users through university parking policies. Communicate updates via monthly whiteboard announcements, campus-wide distribution, website updates and routine correspondence. Student Staff Leadership and Training (15%) Assist with leadership, interview, hire, and train student workers/Safe Team employees assigned to the office (including completing background checks and credentialing). Develop, maintain, and oversee student worker schedules in coordination with the Safe Team supervisor. Assist in developing and implementing office procedures to foster a productive, welcoming work environment. Maintain familiarity with all field operations to ensure accurate training. Financial Processing & Data Administration (15%) Prepare daily financial records: prepare deposit forms, check documents, route to accounting, and maintain organized files. Process monthly billing. Process web credit card refunds utilizing financial systems. Enter and audit data for timely and accurate processing. Create, distribute, and audit invoices for contractors/vendors to ensure timely payments. Manage daily ticket removal templates, paid transfer reports, and ensure Office of Technology (OT) removals are completed. Parking Technology & Systems Management (15%) Assist with the maintenance and operation of the License Plate Recognition (LPR) system and handheld ticketing devices. Create yearly parking permits in conjunction with the LPR system and issue physical permits as needed. Approve visitor parking requests from other departments using the Flexport admin system. Run reports, auditing photos for license plate accuracy, and attempt to match vehicles to university affiliates using MULES and Banner systems. Ensure citation letters are generated, printed, and mailed as necessary. Access Control Backup & Departmental Support (20%)

Cross-Training:

Maintain active training in Access Control operations to serve as the primary backup for the Access Control Office Professional. Compile and present parking data, as well as recommendations for policy or decorum alterations based on user feedback, to the Public Safety Director. Assist with designing website layouts, handouts, and office calendars aligned with the university academic calendar. Attend parking meetings and Traffic and Parking Policy Committee meetings. Maintain and order parking/office supplies.

Education:

High School Diploma or Equivalent Experience:

One (1) year clerical, receptionist, customer service or related experience required. Must successfully complete a Computer Voice Stress Analysis (CVSA) examination. Must successfully complete a police background and obtain a Criminal Justice Information Service (CJIS) clearance.