Financial Aid Coordinator & Systems Support

The Financial Aid Coordinator & Systems Support, supports the company mission by serving as a key member of the Finance Department responsible for providing technical support and data management for Customer Relationship Management software.

Role & Responsibilities:

Serve as the primary contact for member-submitted online support requests. Manage the Customer Relationship Management software help desk for staff, providing timely and high-quality support to address technical and operational issues. Collaborate with departments and leadership to identify reporting needs. Develop and maintain reports that clearly present enrollment and revenue data for membership and activities. Oversee the preparation and submission of all third-party membership reports. Diagnose and resolve system-related issues with a strong emphasis on customer service and user satisfaction. Assist the Accounts Receivable and departments with membership and program enrollment tasks, including fee adjustments, attendance updates, credits, and chargebacks. Design, maintain, and deliver targeted training sessions and materials for staff to ensure effective use of Customer Relationship Management software Analyze support ticket trends and collaborate with the supervisor to identify and address recurring issues. Support the ongoing maintenance and accuracy of the Customer Relationship Management database. Minimum Qualifications & Requirements Bachelor's degree in Accounting, Finance, or equivalent experience. Minimum of 3 years' experience with operating software and providing support; help desk experience is a plus. High-level understanding of relational databases and the multi-dimensional functionality of operating software. Demonstrated project management skills, including stakeholder engagement, needs assessment, and timely project delivery. Detail-oriented with strong organizational skills. Comfortable communicating in various venues, including public speaking and presentations.