Business Operations & Revenue Specialist

Business Operations & Revenue Specialist (This is not a remote position.) The candidate(s) selected for this position will be required to accurately perform a variety of tasks related to fiscal, administrative, and divisional operations. The role includes daily activities necessary to achieve operational and divisional goals. Responsibilities include but are not limited to performing all aspects of the revenue cycle, conducting detailed financial and data analyses, perform all aspects of the collections process and payment applications, assist with process improvement, complete all requirements related to county certification, fulfill all requirements related to special improvement districts and energy improvement projects, provide support for special projects by taking on project management responsibilities and assisting with the implementation of new processes and audits as needed, perform financial analysis, accounting, reconciliation, and payment applications for a large volume of account transactions, complete all required process related to street vacations, and help prepare and implement standard operating procedures as needed. Perform other job-related duties as required. Under general direction, provides advanced administrative and operational support to executive or senior-level leadership. Prepares complex correspondence, reports, presentations, and confidential documents. Coordinates and manages schedules, meetings, and high-level communications. Serves as a liaison between leadership, staff, departments, and external stakeholders. Assists in tracking projects, initiatives, and departmental priorities. Reviews, compiles, and analyzes information to support decision-making. Exercises independent judgment in handling sensitive and confidential matters. Utilizes various systems and software to support departmental operations. Performs related duties as required. This classification does not include supervisory or managerial responsibilities.

• Bachelor's Degree in Business Administration, Public Administration, or closely related field preferred.
• Four years of full-time paid experience in office administration, executive administrative support, or related administrative role in government or private industry required.
• Any equivalent combination of education, training, and experience may substitute for the required experience on a year-for-year basis.
• Advanced proficiency in office software and systems (e.g., Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook). Demonstrated ability to prepare complex reports, correspondence, and presentations.
• Strong organizational, written, and verbal communication skills with attention to detail and the ability to handle confidential and sensitive information.
• Ability to exercise independent judgment, prioritize assignments, and coordinate multiple tasks or projects.

ADDITIONAL RESPONSIBILITIES

Under general supervision, this position involves accurately performing a variety of tasks related to fiscal, administrative, and divisional operations. The role includes daily activities necessary to achieve operational and divisional goals, as well as performing other job duties as required. The responsibilities and expertise necessary for this position include, but are not limited to, the following: Oversee all aspects of the revenue cycle. Conduct detailed financial and data analyses, along with a comprehensive review of all work products. Perform all aspects of the collections process and payment applications. Complete all requirements related to county certification. Assist with process improvement, streamlining operations. Fulfill all requirements associated with special improvement districts and special energy improvement projects. Provide support for special projects by taking on project management responsibilities and assisting with the implementation of new processes and audits as needed. Assist with payroll processing tasks. Perform financial analysis, accounting, reconciliation, and payment applications for a large volume of account transactions. Complete all necessary processes related to street vacations. Deliver excellent customer service to clients, stakeholders, vendors, and other departments and divisions, including resolving financial disputes as required. Foster cross-functional collaborations between the division and internal and external stakeholders. Help prepare and implement standard operating procedures as needed. Assist in completing public records requests.

EXPERTISE REQUIRED

Proficient in the entire Microsoft Office Suite, including advanced Excel functions, formulas, and database management. Possess strong analytical, mathematical, and problem-solving abilities. Financial acumen, solid understanding of governmental accounting principles and Generally Accepted Accounting Principles (GAAP). Must be a self-starter with excellent customer service skills, business acumen, and interpersonal abilities, capable of multitasking efficiently. Demonstrate a strong attention to detail. Exhibit excellent verbal and written communication skills. Excellent time management and organizational abilities, with the capability to prioritize tasks effectively. Familiarity and proficiency with Advantage/CG I Financial System and Accela software preferred. The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.