Digital Services Specialist - I, II, and III

Digital Services Specialist

• I, II, and III Edwards Federal Credit Union Palmdale, CA Job Details Full-time $19.22
• $34.

95 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Financial operations Teamwork Process improvement Research Attention to detail ACH Full Job Description About the Role Edwards Federal Credit Union is hiring Digital Services Specialists at multiple levels (I, II, and III) to support and enhance our back-office and digital banking operations. These roles are critical to ensuring the accuracy, efficiency, and security of electronic transactions, deposit operations, and digital services that power the member experience. Depending on experience, candidates will be aligned to the appropriate level, with increasing scope, complexity, and leadership expectations from Level I through Level III. Each Specialist may focus in one of three key areas: ACH & Share Draft Exceptions Card & Online Services ATM & Deposit Operations Across all levels, this team plays a vital role in maintaining account integrity, mitigating risk, and delivering seamless service to both internal teams and members. What You'll Do Core Responsibilities Across All Levels Process and support electronic transactions, including ACH, wires, card activity, and deposits Research and resolve transaction discrepancies, exceptions, and member-impacting issues Ensure compliance with regulations (NACHA, Reg E, Reg

CC, BSA/AML, OFAC

) Perform account reconciliations, reporting, and audit support Partner cross-functionally with branches, lending, accounting, and support teams Contribute to system testing, upgrades, and process improvements Deliver accurate, timely, and professional service to internal and external members Salary Information Level I

• $19.22 to $24.85 Level II
• $22.22 to $27.77 Level III
• $27.

96 to $34.95 Level Differentiation Digital Services Specialist I Executes day-to-day processing and exception handling with guidance Supports ACH, card services, and deposit operations functions Focuses on accuracy, learning systems, and building foundational knowledge Typically 1-3 years of relevant experience Digital Services Specialist II Independently handles complex transactions, discrepancies, and escalations Serves as a resource to peers and supports onboarding/training Identifies trends, recommends improvements, and supports system enhancements Operates with strong judgment within established guidelines Typically 3-5 years of experience across multiple functional areas Digital Services Specialist III Serves as a subject matter expert in one or more operational areas Leads complex investigations, high-risk issue resolution, and process improvements Partners cross-functionally on system enhancements, controls, and strategic initiatives Acts as an escalation point and mentor to team members Influences operational strategy and drives efficiency across the function Typically 5+ years of experience with advanced expertise What You Bring Experience in deposit operations, electronic payments, or digital banking within a financial institution Strong understanding of ACH processing, wires, card services, and/or deposit operations Knowledge of applicable regulations (NACHA, Reg E, Reg

CC, BSA/AML, OFAC

) Analytical mindset with strong problem-solving skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Strong communication and collaboration skills

Preferred:

Experience across multiple operational areas (ACH, cards, deposits) Familiarity with core banking systems and digital platforms Relevant certifications such as AAP or APRP (for Level II/III) Why Join Edwards Federal Credit Union? We are guided by our core values: People First

• We prioritize relationships and teamwork Do the Right Thing
• We act with integrity and accountability Make It Simple
• We create efficient, member-friendly solutions At Edwards FCU, you'll be part of a collaborative environment where your work directly impacts the member experience, operational excellence, and the future of digital banking.

How Leveling Works Candidates will be considered for Level I, II, or III based on experience, technical expertise, and demonstrated ability to operate independently and handle complexity.

Pay:

$19.22

• $34.

95 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Digital Banking:

1 year (Preferred) Payment Operations (ACH, Wires, RDC, etc.): 1 year (Preferred) Ability to

Commute:

Palmdale, CA 93551 (Preferred)

Work Location:

Hybrid remote in Palmdale, CA 93551