HUD Certified Counselor/Financial Wellness Specialist/

HUD Certified Counselor/Financial Wellness Specialist/ InCharge Debt Solutions - 4.0 Orlando, FL Job Details Full-time $24 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Qualifications Customer communication Housing case management Customer relationship building Call center experience Housing and Urban Development (HUD) regulations Foreclosure prevention High school diploma or GED Managing clients in a customer support role Client database systems Attention to detail Client services Financial counseling Organizational skills Housing services Typing Productivity software Customer information system software Loan loss mitigation Full Job Description The HUD-Certified Housing Counselor plays a key role in advancing our mission to support individuals and families in achieving housing stability and long-term financial wellness. This position combines direct client counseling with program support, requiring strong analytical and communication skills, attention to detail, and the ability to manage a varied caseload in a fast-paced environment. The role is responsible for delivering one-on-one housing and financial wellness counseling, conducting assessments, creating personalized budgets, and enrolling clients in appropriate programs. In addition, the position manages inquiries and case files across multiple platforms, assists with certificate updates and class enrollments, and ensures accurate and timely documentation. Success in this role requires experience working within call-center systems and proficiency with Client Management Application Systems.

Required:

High school diploma or equivalent combination of education and experience.

Preferred:

Associate or bachelor's degree, or equivalent combination of education and experience.

Upon Hire:

Obtain & maintain industry-appropriate counseling certification from the NFCC within six months of hire.

Required:

Hold a current HUD- Housing Counselor Certification. 3-5 years of experience in customer service, with proven ability to build strong client relationships. 3-5 years of experience in housing counseling, credit counseling, loss mitigation, foreclosure prevention. Proficiency in Microsoft Office Suite, internet browsers, CMA and CRM systems, and ability to multitask. Strong empathy, professionalism, and communication skills to motivate and guide clients. High level of organization, reliability, and follow-through with a strong work ethic. Ability to type at least 25 WPM and quickly learn new software platforms. Dedicated home office setup with high-speed internet connection. Willingness to work a flexible schedule including evenings, weekends, and holidays. Ability to work independently and manage a diverse client caseload. Willingness to expand knowledge in housing and financial counseling topics. Knowledge in HUD regulations, national industry standards, and general compliance guidelines.

Preferred:

• Certification from NeighborWorks, Unidos US, National Homeownership Network Learning Alliance (NHNLA), or equivalent housing counseling training programs.
• Experience with HECM products and HECM certification preferred
• Previous experience with a HUD-approved nonprofit organization.
• Oral and written fluency in Spanish is a strong plus.
• Familiarity with credit, housing regulations, and nonprofit client services.
• Experience in financial services, call centers, sales, counseling, social services, psychology, or coaching.

Pay:

$24.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Experience:

housing counseling, credit counseling, loss mitigation: 3 years (Required)

License/Certification:

HUD certification (Required) Ability to

Commute:

Orlando, FL 32819 (Required)

Work Location:

Hybrid remote in Orlando, FL 32819