Head of Personal and Business Banking

Head of Personal and Business Banking 555 South Flower Street, Los Angeles, California, US, 90071 13176 In Office Executive Management Apply Now Job Description

HEAD OF PERSONAL AND BUSINESS BANKING

WHAT

IS THE OPPORTUNITY?

Leads the bank's Personal & Business Banking (PBB) division, serving a broad base of clients across the City National branch network, business banking, Preferred, Community, and SBA business segments. Supporting consumer, small-medium sized businesses, entrepreneurs, and their families across the City National and RBC US Wealth footprint. This position is responsible for the strategy and profitable management of relationship-led banking solutions delivering tailored financial services to a diverse client base, including business owners, high-net-worth individuals, and specialized industries (e.g., professional firms, manufacturers).

WHAT WILL YOU DO?

Oversees all PBB operations, including branch management, relationship managers, and business banking teams, ensuring alignment with City National's strategic goals. Directs the delivery of comprehensive banking solutions—deposits, credit, treasury, international banking, and wealth management—to clients with up to $5MM in total financial balances or $25MM in net worth. Oversees the successful delivery of business banking activities in support of businesses with revenues up to $50MM. Successfully delivers SBA strategies and products resulting in high level national rankings. Collaborates with Wealth Management, Private Banking, and other lines of business to drive cross-selling opportunities and deepen client relationships. Partners with executive leadership to develop growth strategies, including sales initiatives, product innovation, and market expansion, to enhance revenue and profitability. Ensures the division meets financial targets, including revenue growth, expense management, and credit quality, while maintaining a robust risk and compliance framework. Champions technological and process improvements to elevate client experiences and operational efficiency. Builds and inspires high-performing teams through coaching, accountability, and a culture of excellence, fostering strong morale and a performance-driven mindset. Represents City National in the market, leveraging industry expertise to attract and retain clients in target segments.

Leadership & Impact:

Drives scalable growth strategies across multiple products and geographies, ensuring long-term profitability. Enhances product and service delivery to maximize client loyalty and retention. Operates with integrity, ensuring all activities comply with regulatory and internal standards. Promotes seamless integration of PBB with other bank divisions, particularly in the $30MM-$50MM client overlap space, based on complexity and borrowing needs.

WHAT DO YOU NEED TO SUCCEED

Required Qualifications Bachelor's Degree or equivalent 10+ years in banking with proven leadership in affluent/business banking segments. Additional Qualifications Expertise in credit, relationship management, and complex financial solutions. Strategic thinker with a track record of driving growth and innovation.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $100,000 - $500,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.