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Member Service Specialist - CSR
Job
Floridacentral CU
Brandon, FL (In Person)
$41,329 Salary, Full-Time
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Job Description
Member Service Specialist - CSR Floridacentral CU Brandon, FL Job Details Full-time $17.66 - $22.08 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Opening bank accounts Electronic fund transfers Retirement account customer support Financial services customer support Coaching Bank transfers Promoting bank products Money transfers Answering guest questions Mid-level Cross-selling Mentoring Customer issue escalation Customer support for financial loans Case referral Promoting bank services Full Job Description Member Service Specialist - Brandon Branch (Base rate + Incentives) To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people. Responsible for cross selling all credit union products and services to achieve corporate goals. Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve. Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Coaches and mentors other Member Service Reps in their daily duties. Identifies cross sell opportunities and cross sells services to members. Benefits for Full time employees includes: 401(k) w/ up to 5% matching Medical insurance Dental insurance Vision insurance Life insurance Disability insurances FSA Paid Vacation, Sick & Holiday hour An Equal Opportunity Employer Minorities/Females/Veteran/Disabled