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Collector Inbound Bilingual

Job

Hilton Grand Vacations Company

Orlando, FL (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/14/2026

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Job Description

Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
  • Legally, ethically and confidentially handle any correspondence and/or payments received.
  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
  • Assist all members of collections staff with daily processes and procedures when required.
  • Carry out any reasonable request by management.
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
  • Effective Communication skills
  • Ability to handle pressure and remain calm with customers
  • Knowledge retention and recall providing accurate information to customers
  • Problem solving
  • Team player

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