Member Service Representative

Member Service Representative TruGrocer Federal Credit Union Boise, ID Job Details Full-time From $17 an hour 22 hours ago Benefits Health insurance 401(k) Tuition reimbursement Paid time off Vision insurance Professional development assistance Life insurance Qualifications Teamwork Customer relationship building Cash drawer handling Interpersonal skills Customer service Counting cash Cash handling Full Job Description Purpose The Member Service Representative delivers exceptional, member-focused service through in-person interactions and phone support. This role is at the heart of the branch experiences supporting members with everyday financial needs, handling cash transactions with accuracy, and ensuring every interaction reflects professionalism, care, and trust. By combining strong cash handling skills with a passion for service, this position plays a key role in creating positive, lasting relationships and delivering high-quality member experience. This role is ideal for someone who: Looking for a career-building entry-level opportunity to learn and grow in the credit union industry Enjoys working directly with members and creating positive, service-driven experiences Is confident handling cash and financial transactions with a high degree of accuracy Is a strong team player who contributes to a positive branch culture Communicates clearly, professionally, and with empathy

Responsibilities:

Transaction Support:

Assist members with deposits, withdrawals, loan payments, and other financial transactions via walk in, drive through, or phone

Cash Handling:

Accurately balance cash drawer daily, manage vault cash, and take ownership with check and cash reconciliation

Financial Guidance:

Actively listen to member needs to promote financial literacy by offering focused solutions and educating members of Credit Union products and services Account maintenance: Perform basic account updates and ensure proper documentation is collected and maintained Relationship building: Create positive member experiences by building trust, demonstrating professionalism, and exceeding service expectations

Team Collaboration:

Support fellow staff with balancing and transaction processing while contributing to a shared, accountable, and positive branch environment Professional conduct: Maintain a high level of professionalism, accuracy, and consistency in all member and staff interactions

Physical Requirements and Working Conditions:

Ability to move throughout the branch and perform various physical activities. Must be able to stand, walk, sit, bend, reach, stoop, and lift up to 45 lbs. Manual dexterity required for operating computer keyboards. Work in a temperature-controlled office environment.

Pay:

From $17.00 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Application Question(s): What are your pay expectations for this role?

Experience:

Customer service: 1 year (Required) Cash handling: 1 year (Preferred) Ability to

Commute:

Boise, ID 83706 (Required) Ability to

Relocate:

Boise, ID 83706: Relocate before starting work (Required)

Work Location:

In person