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Associate Financial Representative
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Northwestern Mutual
Springfield, MA (In Person)
$57,500 Salary, Full-Time
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Job Description
Associate Financial Representative Non-Registered Securities Registration Not Required | Non-registered fingerprinted (NRF) person Overall Function The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to: Support
- Handle case notes, process correspondence and maintain client case files.
- File new statements, account forms and other insurance/investment-related materials
- Maintain financial representative's calendar and schedule follow-up appointments.
- Answer and direct telephone calls as appropriate
- Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings
- Maintain supplies of current insurance/ investment-related marketing materials
- Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
- Contact clients to set up follow-up meetings with representative
- Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
- Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
- Communicate with home office, NMIS and fund families to supply or obtain information
- Prepare/print letters of instruction for client signature
- Prepare policies for delivery
- Maintain check logs
- Send client birthday cards and schedule birthday/age change appointments for representative
- Generate lead letters and implement marketing programs Client Service Support | Non-Securities
PRODUCTS
- Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products
- Develop and execute cross-selling plans for non-securities products
- Contact clients, prospects and centers of influence for appointments and referrals to generate interest in non-securities related products
- Meet with clients to complete non-securities insurance related applications
- Initiate and perform sales of non-variable Additional Purchase Benefit (APB) and term conversions
- Actively participate in conservation of existing non-securities business
- Review insurance applications, conversions and policy changes for completeness and accuracy
- Arrange medical, paramedical and any exams necessary for underwriting
- Provide current status and account values for non-securities related accounts
- Contact and advise clients regarding late payments and other non-securities sales and service related issues
- Consult with clients on impact of changes to non-securities related products
- Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries) Client Service Support | Variable Insurance/Annuity and Investments
- Gather information for registered representative's meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only)
- Prepare account summaries for variable and securities owners
- Print and distribute NMIS related forms to existing clients
- Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information
- Review NMIS forms for completeness and return to RR if missing information
- Arrange medical, paramedical and any exams necessary for underwriting
- Monitor Items for Attention (IFA) and bring any action items to the RR's attention
- Complete order tickets and new account forms based on information obtained by RR
- Identify need for switch letters and discuss with RR
- At RR's direction, initiate fund/NMIS transfers, exchanges and redemption requests
- Receive and forward checks and related paperwork to the network and home office investment operation areas
- Work with network office, NMIS and fund families to resolve client account issues
- Provide account values and performance to clients at the direction of RR Qualifications
- Health and Life licensed or gain licensing within 6 months of employment
- Financial Service or Insurance industry experience preferred
- Associate Agent Contract required
- Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
- Excellent oral and written communication skills
- Familiarity with Microsoft applications and data entry and information retrieval software
- Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
- Strong attention to detail with the ability to work with a high degree of accuracy
- Ability to proactively identify what needs to be accomplished and take action as appropriate
- Has interest in learning on a continuous basis
- Ability to embrace change and work in a fast-paced environment
- Ability to work both independently and in a team
- Ability to maintain confidentiality Reference the Staff Registration Activities on LINKnet for clarification on any additional staff responsibilities.