Regulatory Banking, Consultant

Job description Position Title Branch Banking Client Consultant I Location St. James, NY 11780 Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

JOB RESPONSIBILITIES

Sales Performance:

Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative

Client Experience:

Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.

Risk Management:

Deliver timely and accurate daily financial transactions; Understand and adhere to all applicable bank policies and regulations.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. 0 - 3 years of customer service and sales experience

Preferred Qualifications:

Experience in financial services industry. Not fearful of acting with minimum of planning. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. is excellent at honest analysis; Can quickly sense what will help or hinder accomplishing a goal. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Benefits | Flagstar Bank Pay Range $17.00 - $22.55 Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking. Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at careers@flagstar.

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