Customer Service and Financial Administration Representative

Customer Service and Financial Administration Representative Gibson Oil & Gas Company, Inc. 9340 Morgan Street, Laurel Hill, NC 28351 $20

• $25 an hour
• Full-time $20
• $25 an hour
• Full-time Position Summary Gibson Oil & Gas is seeking a highly organized, servant-hearted, and driven Customer Service and Financial Administration Representative to support our growing operations team.

This multi-faceted role supports customer service, scheduling, administrative operations, and financial coordination while helping deliver a radically positive customer experience. The ideal candidate demonstrates strong communication skills, a gritty work ethic, attention to detail, and a commitment to safety and operational excellence. This role requires someone who thrives in a fast-paced environment, embraces teamwork, and approaches every task with professionalism and purpose. Key Responsibilities Customer Care & Communication

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Deliver exceptional, servant-hearted customer service with professionalism, empathy, and urgency.
• Build strong customer relationships through clear communication and follow-through.
• Educate and assist customers regarding service offerings, scheduling, billing, and propane-related needs.
• Communicate proactively with customers regarding appointments, delivery schedules, and service updates. Service & Delivery Coordination
• Coordinate scheduling of service calls, installations, propane deliveries, and maintenance requests.
• Work closely with field technicians and delivery drivers to ensure efficient and timely service execution.
• Maintain a safety-first mindset when coordinating service and delivery operations.
• Communicate bulk fuel delivery information to convenience store and commercial customers.
• Coordinate communication with convenience store operators regarding inspections, equipment repairs, permitting, and mystery shop feedback. Financial & Administrative Support
• Process Accounts Payable (AP) functions, including invoice entry, purchase order matching, and vendor communications.
• Assist with Accounts Receivable (AR) functions, including invoicing, payment processing, and customer account follow-up.
• Assist leadership and financial administration personnel with Key Performance Indicator (KPI) tracking and operational reporting.
• Generate billing statements, reports, and operational documentation using company software systems.
• Maintain accurate customer, financial, and operational records with confidentiality and integrity.
• Assist with inventory coordination for liquids, service supplies, and operational materials. Office Operations & Team Support
• Support leadership with administrative projects, reporting, and operational initiatives.
• Assist with onboarding support, training coordination, and administrative workflow management.
• Assist with human resources administration, including benefits paperwork and employee documentation.
• Coordinate safety documentation and training records to support company compliance initiatives.
• Assist with annual insurance renewals, including general liability, auto, and workers' compensation documentation.
• Support execution of marketing initiatives and communication with outside marketing partners.
• Help identify innovative opportunities to improve customer communication, workflow efficiency, and office operations. Technology & Software Use
• Utilize Microsoft Word, Excel, and company software platforms for reporting, scheduling, and documentation.
• Perform accurate data entry and maintain organized digital records across multiple systems.
• Assist with coordination of communication systems and operational technology support. Qualifications Required Qualifications
• Demonstrated customer service experience, preferably in a service-based or utility-related industry.
• Strong communication, organizational, and multitasking abilities.
• Proficiency in Microsoft Word, Excel, and general office software.
• Ability to learn and effectively utilize industry-specific software platforms.
• Detail-oriented mindset with strong problem-solving skills.
• High integrity, professionalism, and self-motivation.
• Demonstrated gritty work ethic and ability to thrive in a fast-paced environment.
• Commitment to delivering servant-hearted, purpose-driven customer care. Preferred Qualifications
• Previous experience in Accounts Payable, Accounts Receivable, or billing administration.
• Familiarity with propane, fuel distribution, convenience store operations, or service industries.
• Experience supporting office operations, scheduling, or operational coordination.

Why Join Gibson Oil & Gas? When you join Gibson Oil & Gas, you become part of a mission-driven organization committed to safety, service, innovation, and eternal impact. This is more than a job — it is an opportunity to serve others, grow professionally, and help build a company dedicated to radical customer care and operational excellence. We value people who work hard, care deeply, lead with humility, and desire to make a lasting difference in the communities we serve.

Pay:

$20.00

• $25.

00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person