Relationship Manager

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Revolutionize B2B Payments with Edenred Pay USA Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry. Why Join Us? : We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability. : Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident. : Take advantage of our 401K plan with a generous employer match. If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA. Relationship Managers at Edenred, will drive stakeholder partnerships, by maintaining a positive customers experience. They will be required to deliver specific financial outcomes by implementing Edenred Pay systems solutions, all while ensuring exceptional customer service.

Supervisory Responsibilities:

Become knowledgeable of all Edenred Pay's accounts payable options and processes for each partnership Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments Educate customer on best practices and processes regarding accounts payable processing Confidently lead customers through conference calls and training Proactively manage vendor enablement campaigns and databases Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements. Actively participate as an Edenred Pay's team member by offering ideas and input to support and enhance current products, processes, and programs, and work collaboratively to ensure customer success Perform all duties within assigned timeline and effectively communicate progress of assigned tasks. Takes proactive ownership of other special projects and assignments to support the business as needed. Brings energy and a positive attitude to ensure positive customer experience Perform other duties as assigned

Required Skills/Abilities:

Strong communication skills Adaptive to frequent process changes General skillset to perform/navigate on Microsoft OS; minimum of 60

WPM Education and Experience:

Required:

A minimum of 1 - 2 years previous customer service experience Bachelor's degree, ideally in business, communications, finance, or related fields All applicants must successfully complete a background and drug test

Preferred:

Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful Experience in banking, media, and/or hospitality a plus

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

EEO Statement:

The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact HRPayUSA@edenred.com. Apply now and Vibe with Us! The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.