FULL-TIME SERVICE CENTER SPECIALIST

As part of our team, you will be eligible to receive the following benefits:

• 401(k) with company match
• Health, Dental and Vision insurance
• PTO & Sick leave
• Performance-based incentives Position Summary Our Service Center Specialists provide high-quality service and support to members by phone, resolving routine requests and complex issues that require research and problem-solving.

This role supports electronic and payment channels (including mobile and online banking), researches account activity, processes common transactions, and documents member interactions. A focus on achieving one-call resolution is essential, as Service Center Specialists are expected to take ownership of each member's needs and ensure their concerns are fully addressed. You will play a key part in building long-term member relationships while upholding the mission and service standards of ACCU. If you enjoy helping people and thrive in a service-focused environment, we encourage you to apply and become part of our ACCU team. Qualifications

• High school diploma or equivalent required
• Excellent interpersonal, written, and verbal communication skills; strong listening skills and ability to ask effective, probing questions.
• Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
• Professional, friendly phone presence; ability to build rapport and provide a positive member experience.
• Ability to learn and navigate new software and systems quickly.
• Experience in a financial institution, credit union, or banking environment preferred.
• Demonstrated success in consultative selling/cross-selling in a service role.
• Bilingual a plus Work Environment
• The role is office-based in a busy, fast-paced setting.
• Ability to sit for extended periods and perform multiple tasks while using a computer and phone simultaneously.