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Member Service Representative
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BARC Electric Cooperative
Millboro, VA (In Person)
$49,774 Salary, Full-Time
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Job Description
Member Service Representative Millboro, VA Up to $23.93 an hour - Full-time Up to $23.93 an hour - Full-time BARC Electric Cooperative (BARC) is a customer-focused, innovative rural electric cooperative offering electric service, internet solutions, and solar programs. We are committed to delivering exceptional service and leveraging technology to enhance member experiences. The Member Service Representative (MSR) is a dynamic role that supports members through multiple channels, including in-person, phone, email, online chat, and AI-assisted platforms. This position offers flexibility of four-ten hour shifts weekly.
Primary Responsibilities:
- Deliver exceptional customer service across all channels, including live chat, and AI-assisted tools, ensuring prompt and accurate responses.
- Handle onboarding, billing inquiries, credit issues, capital credit questions, and general membership support with a focus on one-call resolution.
- Promote service excellence through proactive engagement and creative problem-solving.
- Collaborate with other departments and support cross-functional projects.
- Identify opportunities to improve digital member experiences and assist in implementing new technologies.
Job Requirements:
- Strong communication skills and ability to adapt to both in-person and digital interactions.
- Demonstrated ability to de-escalate conflicts and maintain professionalism.
- Comfort with AI-driven tools and online chat platforms; willingness to learn emerging technologies.
- Skilled in Microsoft Office (Word, Excel, formulas, graphs); experience with NISC or customer support software is a plus.
Education & Experience:
- High school diploma required; additional education preferred.
- Prior customer service experience strongly preferred, especially in digital or tech-enabled environments.
Additional Information:
- Must pass pre-employment screening (background and drug testing).
- Flexibility to work during emergencies or high-demand periods.
- Strong sales skills to promote products and services effectively.