Customer Relations Representative

https://jobs.odu.edu/postings/26097 Norfolk, Virginia, United States

ENROLLMENT MANAGEMENT VP DIGITAL TRANSFORMATION & TECHNOLOGY

Title:

Customer Relations Representative Agency:

VP DIGITAL TRANSFORMATION & TECHNOLOGY

Location:

Norfolk, VA FLSA:

Non-Exempt Hiring Range:

Full Time or Part Time:

Full Time Additional Detail Job Description:

This position serves as the Customer Relations Representative for the "one stop shop" providing services to the Office of Admissions, Office of Financial Aid, Office of Finance and the Office of the Registrar. This position will also be responsible for the delivery of front desk reception and telephone services, answering general inquires and requests for service, performing routine administrative services to include reviewing admission status, financial aid student records, class registration, student accounts, handling customer complaints and coordinating solutions, researching complex problems and making appropriate referrals, if necessary. Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Minimum Qualifications:

Working knowledge of effective customer service techniques. Working knowledge of PC-related software to include Microsoft Office products. Working knowledge of information systems such as Banner, PeopleSoft or a similar program. Effective oral and written communication skills. Excellent keyboarding skills. Demonstrated ability to research, analyze and resolve simple and complex customer issues in an enrollment services environment. Demonstrated ability to work independently and as a team player.

Additional Considerations: