Claims Representative FNOL

Claims Representative FNOL American Residential Warranty - 3.3 Boca Raton, FL Job Details Full-time $20 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Objection handling (sales technique) Customer communication Microsoft Outlook Interpersonal skills English Attention to detail

Typing Full Job Description Pay:

From $20.00 per hour Job description: Call center is open Monday - Sunday 8am - 8pm. A schedule will be assigned for a 40 hour work week based on the business needs:

Compensation:

$20.00 per hour

Responsibilities:

Providing the highest level of service to our customers. Explaining contract coverage and claim decisions. Taking inbound calls and recording First Notice of Loss. Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer. Questions and investigates discrepancies on repairs and related costs Provide accurate and relevant information as it pertains to the customer's claim inquiries. Demonstrate superior verbal and written communication skills Effectively show active and empathic listening during challenging customer calls. Collect and document the details of each call in our systems. Follow all related procedures through the life cycle of the claim. Adhere to the Key Performance Indicators that will capture your success. Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

At least 6 months Call Center or Customer Service experience is a must. Strong written and oral English communication skills. Talent for multitasking as you will be typing while talking to customers. Must type at least 30 wpm at 90% accuracy Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook) Ability for problem-solving and handling objections, Attention to detail. Able to maintain a positive attitude. Claims experience a big plus.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have working in a call center? Have you ever worked for ARW Home / American Residential Warrnaty before in the past? Ability to

Commute:

Boca Raton, FL 33431 (Required)

Work Location:

In person

Pay:

$20.00 per hour

Work Location:

In person