Casualty Claims Representative IV

DESCRIPTION OF ESSENTIAL DUTIES

Investigate, evaluate and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses. Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices. Establish and authorize reserve and claim payments and monitor reserves through the life of the file. The employee will be expected to handle numerous claims and to maintain a healthy diary system. Settlement negotiations with claimants, policy holders, and other parties are crucial to the position. Ability to multitask and address unexpected situations while showing the flexibility to do so. Maintain high standards of professional conduct while delivering superior customer service. The employee may assist other key Claims units in times of Closely work with in house litigation unit as well as outside defense counsel. Expected to meet with multiple members of management at once to discuss and advise on claim actions in both written and verbal format. Continue job development through training. Maintain a high degree of confidentiality.

OTHER RESPONSIBILITIES/REQUIREMENTS

Other duties as assigned by Manager or Supervisor

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS

Requires:

4 year college degree plus 4 years casualty experience with bodily injury adjusting experience; or 8 years of property and casualty with bodily injury adjusting experience AIC, CPCU or other insurance certification strongly desired. Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required. Excellent telephone, public relations and oral/written communication skills are Must be able to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Whileperformingthedutiesofthisjob,theemployeeisrequiredtooperateinanormaloffice environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and The employee is required to sit, use hands to finger, handle controls and talk and hear. The employee frequently is required to reach with hands and Theemployeeisoccasionallyrequiredtostoop,liftandmoveupto30 Specific vision requirements by this job include close vision. Must maintain a valid Georgia driver's license

EOE M/F/D/V AA

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