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Job Description
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
The Claims Coordinator is responsible for the timely processing and distribution of both fixed and variable annuity claims. This role is committed to providing a high-level of customer service that meets our service level agreements while educating the claimant accurately on our products, procedures and regulations. This position must be customer focused: adapting to different customer styles, making sure that each claimant's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations.
How You'll Contribute:
Accurately providing information to all incoming inquiries regarding annuity claims, associated paperwork, tax implications, product information, procedures, and regulations Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries and preparing customer claims packages Partner with our external business partners, when required, in order to resolve claims related inquiries Reviews claim requests and generate claim packages within established service level agreements Assists in managing claims activities to ensure that payouts are adjudicated in an accurate and efficient manner Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken. Meeting measurable department standards as they relate to call quality, claim accuracy and efficiency measures as well as meeting teamwork, ownership, and professional development goals Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations. Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager Takes ownership of customer claims by following requests through to completion and notifying appropriate personnel if problems exists. Display a positive attitude while adapting and being receptive to change Takes initiative in learning more by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls Excel in a culture that involves ongoing coaching and feedback from a variety of sources, in order to ensure the customer's needs are met Display actions that align with our
Vision, Mission, and Values What We're Looking For:
Requires excellent written and verbal communication skills 3 or more years of customer service experience required Claims experience in Financial Services and/or insurance preferred Candidate must be detail oriented with strong organization and prioritization skills Strong commitment to customer service and quality required Proven decision-making skills and ability to multi-task required Effective analytical, problem solving and mathematical skills BA/BS degree preferred, or equivalent experience required
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs—no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-JL1 Grow Your Career at Group 1001 Insurance We are a company that aims to shape the world around us. We don't simply talk about change, we create it - empowering people and communities through sports, education, innovation, and access to financial products and services. Group 1001 Insurance is an integrated, technology-driven financial services and insurance group that combines product innovation with digital accessibility. With annuity products and insurance that create and protect a strong future for all, we help individuals and businesses thrive. Through our education and sports partnerships, we empower communities. Because when we invest in growth for all, we invest in a better world. If you're ready to make an impact and help us build a better future, you're in the right place! Group 1001 Insurance Benefits Employees are our number one asset. We provide a comprehensive benefits package that goes beyond the basics to support employees through many of life's personal and professional milestones. Join our Talent Community If you don't see a role that fits your profile, join our Talent Community to share your contact information and resume. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
