HVAC Warranty Administrator/Claims Processor

Accurately review, process, and submit warranty claims to manufacturer in compliance with their guidelines and policies Track the progress of warranty claims and follow up with manufacturer to resolve any outstanding issues or delays Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes Verify warranty coverage for customers and provide clear explanations of the terms and conditions of their warranties Work closely with all service team to coordinate warranty repairs, ensuring a smooth and timely process for customers Track and order warranty parts as needed, ensuring timely availability to avoid service delays Stay current with manufacturer bulletins, warranty policies, and procedures to ensure claims are filed correctly Assist the service, parts and new equipment sales departments with any warranty-related questions or issues Communicate effectively with customers, technicians, and manufacturer to ensure a seamless warranty process Process freight claims for damaged shipments Process contractor claims for damaged/non-working products Other duties as related to warranty/claims

Qualifications :

Strong Excel and other Microsoft office knowledge Excellent organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment Prior experience in a service or warranty administration role preferred Strong knowledge of HVAC parts, repairs, and warranty procedures preferred but not required Attention to detail with a focus on accuracy in processing claims and maintaining records Strong communication skills, both written and verbal, with a customer-focused attitude Ability to collaborate with various departments to ensure efficient warranty claim processing Benefits Full time position Paid bi-weekly/overtime paid as worke Performance based incentive plan 1 to 3 weeks of vacation per year as tenure increases Additional PTO - 4 hours each month after 90 days' employment ½ Health insurance paid (employee or family) Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company 401K after 1 year with matching up to 4% of salary 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan