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Office Support Clerk (DOH/NBHI #12673)
Job
State of New Mexico
Las Vegas, NM (In Person)
Full-Time
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Job Description
Posting Details This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once. Why does the job exist? The NMBHI Reimbursement Department plays a primary role in offering great customer service to our facility, vendors, patients, clients, and residents. The purpose of this position is to be responsible for the timely follow-up of all outstanding insurance claims, with payers to include but are not limited to Medicare, Medicaid, and commercial health insurance carriers. How does it get done? have a working knowledge of Windows, MS Office, Outlook and Internet Explorer work in a collaborative interaction with insurance representatives, other staff members and management, for accurate processing of all follow-up on claim status, non-paid accounts, denied and rejected claims. obtain status of outstanding claims listed in the follow-up work AR reports and attempt to resolve. Forward issues which cannot be corrected to next level in the correct format with problems noted adjust patient/client/resident accounts as appropriate In alignment with established procedures. answer all patient or insurance telephone inquiries pertaining to assigned accounts ensure client account confidentiality in accordance of HIPPA policy. be required to attend all mandatory annual staff development trainings required by NMBHI and DOH. be required to file documents either numerically or alphabetically. perform other Miscellaneous duties as designated by management. Who are the customers? Vendors/Patients/Clients/Residents/NMBHI Staff Ideal Candidate Vendors/Patients/Clients/Residents/NMBHI Staff Minimum Qualification No prior experience or training required. Employment Requirements Must possess a valid Drivers License Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required. Supplemental Information Do you know what Total Compensation is? Click here