Claims Representative

cross-functionally,the ,Job details

Title:

Claims Representative Location:

Cuyahoga Falls, OH, 44223

Duration:

6-month contract

Job Description:

Candidate is responsible for filing, processing, and ordering any parts necessary for window and siding warranty claims as well as handling all communication surrounding those claims with all necessary parties including homeowners, contractors, distributors, and internal employees. What to

Expect:

Schedule subcontractors to support warranty initiative lead times and customer satisfaction and ensure jobs are handled timely. Identify and coordinate warranty resolutions with service providers and homeowners Confirm with service providers and homeowners to ensure customer satisfaction Focus on execution and timely responses to service providers and homeowners Appropriately handle escalations/complaints to senior management Initiate, process, and track progress of warranty claims in Salesforce CRM system Log incoming mail and scan all documents to Docuware document management system Order Entry in AS400 system for needed parts on approved claims Learn and maintain working knowledge of warranty coverage and warranty documents Communicate with homeowners, distributors, and contractors on claim process and approval or denial decisions Regular communication with Warranty Manager and corporate Warranty Services department Ability to follow-up and drive closure to claim execution in support of customer commitments Work with contractors to schedule and support warranty issues Other duties as assigned.

What We're Looking For:

High school diploma or equivalent Strong computer skills including Microsoft Office Suite and internet. Experience with SalesForce, Docuware, and AS400 preferred. Ability to communicate, both written and verbal with customers, internal organizations across AMI cross functionally Ability to work in a fast-paced, high-volume environment, utilizing strong customer service skills and attention to detail Fenestration or building products industry experience preferred Ability to manage multiple priorities and meet deadlines in high-volume processing department Ability to read maps Ability to work independently and in team environments, supporting teammates at all levels.

Pay:

$15.00 - $18.00 per hour

Education:

High school or equivalent (Required)

Experience:

Claims Handling:

1 year (Required)

Microsoft Office Suite :

1 year (Required) Customer service: 1 year (Required)

Work Location:

In person