Claims Associate - Consumer

Claims Associate•Consumer#26-13916 Seven Hills, OH Fully Remote Job Description

Reason:

Peak Period

Department:

Consumer Claims-Seven Hills,OH

Job Category:

Claims Services

Job Title:

Claims Associate•Consumer

Duties:

.

RIMARY PURPOSE

Must be Bilingual•Brazilian Portuguese To process claims and determine benefits due pursuant to credit card or other financial program benefits plans; to make timely payments and adjustments for specified program claims; and to provide superior customer service.

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

Processes first party property claims based on basic coverage as defined by client-specific program. Makes coverage determinations based on investigation/evaluation. Adjudicates proper settlement or denials up to designated authority level. Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.

ADDITIONAL

FUNCTIONS and

RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s).

Skills:

. Must be proficient in Portuguese

MUST BE ON RESUME

+ licenses preferred Experience One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Must be Bilingual•Brazilian Portuguese Skills & Knowledge Knowledge of first party property and casualty claim adjudication as applicable to line of business Good oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Good organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

Keywords:

Education:

. Education & Licensing High school diploma or GED required. Licenses as required or willingness/ability to move toward obtaining appropriate licensing as required.

Skills and Experience:

Patents:

No

Publications:

No

Veteran Status:

No # of

Positions:

1

Location:

Seven Hills, OH 5700

Lombardo Center, Schedule:

Start Date:

05/26/2026

Estimated End Date:

01/02/2027

Hours Per Week:

40.00

Hours Per Day:

8.00

Interview Notes:

Can work remote,

Times:

M-F 8a-4:30p EST

Financials:

Currency USD Contact Information:

MSP Contact Name:

Fakult, Joe

MSP Phone: