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Job Description
View More Jobs Client Resolution Rep I RP Baltimore, MD, United States Be the First to Apply Apply Now Job Info Job Identification 5727 Posting Date 06/10/2026, 10:20 AM Locations 50 Baltimore St 4th Fl, Cumberland, MD, 21502, US Base Range Info Compensation for this role will be based on the background of the individual selected for this position. For more details see the "About Us" section. Base Range $18.00 - $21.00 Essential Functions and Primary Duties Open a case for every inquiry, including those that can be resolved during the first call or e-mail, as well as inquiries that require substantive research or a response Ensure accuracy in processing and responding within service level guidelines Assist and resolve retirement plan participant requests and issues Obtain account information Answer questions Execute transactions Respond to plan questions Process benefit payments Additional responsibilities as assigned Preferred Qualifications Bachelor's degree Minimum Qualifications High School Diploma or GED Zero to Two years of relevant work experience in the retirement planning industry Proficient use of applicable technology Advanced computer skills in Word, Excel, PowerPoint, and Outlook Experience with digital data management/filling system is an asset Ability to manage multiple projects and deliverables simultaneously Excellent written/verbal communication skills and use of grammar Excellent organizational skills and attention to detail Ability to adapt to a changing environment Ability to follow standard procedures Ability to work cooperatively with others Ability to build relationships and trust with internal and external clients and other key stakeholders #LI-JSS #LI-Onsite About Us CBIZ, Inc. (
NYSE:
CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C. Notice to Candidates Requiring Sponsorship At this time, CBIZ is not engaging with applicants who require sponsorship. Compensation & Benefits The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more. This posting will remain open for a minimum of three days and may close at any time thereafter. Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of
