Fraud Specialist

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service a level unmatched in the industry.

And heres the best part - were a national company that offers a small-company feel, a cultural balance thats hard to come by but very real at SHAZAM. Your growth and development are top priorities and youll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, youll be an essential part of our mission as we work together strengthening financial institutions.

What were looking for:

SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour plus shift differential.

What shifts are available:

Weekend Shift:

Friday - Monday, 8am - 7pm (20% shift differential)What you'll do: Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.

Acquire a comprehensive understanding of fraud case management through our fraud detection system.

Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.

Demonstrate professional and respectful interaction with internal and external customers.

What you need:

Experience in banking, financial services, or fraud detection is helpful but not required.

Demonstrated reliability and dependability in a metrics-driven environment.

Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.

Must be passionate about contributing to an organization focused on continuously improving and reaching goals.

Experience in using Microsoft Office.

Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

Whats in it for you:

Monthly incentive pay, with an annual employee bonus program.

Pay differential for bilingual individuals. Supportive, collaborative, inclusive, and diverse workforce.

Career learning, development, and growth opportunities.

Culture of respect and dignity, teamwork, honesty, and integrity.

Excellent benefits:

Health, dental, and vision insurance401(k) retirement plan with company matchFlexible spending and health savings accountsLife insurance and short- and long-term disability provided at no costTime away from work PTO, VTO, paid parental leave, and company holidaysEducational assistanceProfessional Certification Bonus program Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship:

This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. This AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team. Weekend Shift - Friday through Monday, 8:00am - 7:00pm