Mechanical Claims Analyst

Mechanical Claims Analyst JM Family Enterprises - 4.2 Deerfield Bch, FL Job Details Full-time 16 hours ago Benefits Work from home Qualifications Video conferences (communication methods) Full Job Description Fidelity Warranty Services, Inc. (FWS) , a subsidiary of JM&A , is looking for Mechanical Claims Analysts to join our growing customer contact team. As a Mechanical Claims Analyst, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.

Responsibilities may include:

You will be part of a team that reviews, investigates, and authorizes mechanical claims based on a wide range of established contract guidelines You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents You will be using tools such as AllData , Mitchell, and other Labor Guides to obtain labor times for specific mechanical repairs You will be working remotely or have a hybrid schedule (both in-office/work from home) if local to one of our offices in Deerfield Beach, FL or St. Louis, MO Qualifications High School diploma or GED preferred. Technical training is a plus Three or more years of hands-on automotive repair or equivalent automotive technical work preferred. ASE or equivalent Manufacturer certification preferred. A thorough comprehension of the Theory of Automotive/Diesel Technology, Diagnostics and Maintenance. Knowledge of JM&A Products and Services a plus Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve , and provide resolutions to handle claims. Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message and meeting platforms Strong problem solving, evaluation and time management skills. Set up of a home office with consistent high-speed internet connection is needed for remote and hybrid work arrangement positions. Bilingual (Spanish & English) candidates preferred. Must be willing to travel to one of our offices for training at the onset, and available for additional travel throughout the year (minimum of 1x per quarter) •Positions may vary in working hours: Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST). This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM

Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.