Total Loss Adjuster - Hybrid

Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors. Key Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout. Contacts the owners of vehicles deemed a total loss by telephone or in writing. Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system. Evaluates case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintains a reminder system. Interprets and evaluates total loss valuations and salvage invoices to determine if they are applicable to the claim; investigates for proper charges and pays accordingly. Negotiates settlements with individuals, attorneys, and insurance agencies within their granted settlement authority level, inclusive of claims in which specific adjuster licensing is required. Demonstrates proficiency in handling Commercial total losses and Heavy Equipment. Prepares claim files with applicable total loss information for subrogation purposes. Assists, when requested, in the selection and evaluation of experts as needed. Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition. Will assist in the training of Claims Service Specialists II and takes the lead on the mentoring of all new Claim Service Specialists. Provide Best Practices tips to assist in navigating negotiations and difficult conversations. Will keep management informed of activities and issues within assigned area of responsibility. Successfully completes all required training and applies. Perform other related duties as required or requested, including training of incoming new Claim Service Specialists in the area of problematic lienholders, shops and tow yards. Daily navigation and management of pending salvage inventory. Prepare independent appraisers when the policyholder chooses to utilize their arbitration rights under the policy when the total loss settlement cannot be agreed upon. Effectively work the primary claim system while balancing the work of other systems such as Phoenix.

Requirements:

At least 18 months in a Claim role Excellent time management with attention to detail Effective communication/collaboration skills Our current reasonable and good faith estimate of the annual salary range for this position is approximately $62,000 - $68,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note:

The advertised pay range is not a guarantee or promise of a specific wage. Voted Boston's Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.

Important Note:

There has been a rise in employment scams using the Arbella name. Here are some points to consider if you receive a job offer from someone claiming to represent Arbella. Arbella is a New England based company, and our offices are in Massachusetts and Connecticut. We do not offer 100% remote positions. Any candidate hired by Arbella must be interviewed in-person at our home office in Quincy, Massachusetts, before a job offer is extended. Arbella will never ask for payment, personal banking details, or other sensitive information during the hiring process. If you want to check if an employment communication is legitimate, we encourage you to visit https://www.arbella.com/careers or call Arbella's main number at 1-800-ARBELLA and ask to speak with our Human Resources department. If you or someone you know receives a suspicious job offer or communication from someone claiming to represent Arbella, please report it to the FBI internet crime complaint center at https://www.ic3.gov./